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Leejohnst's avatar
Aug 18, 2018

Incorrect password netgear extender

I’ve seen this issue posted everywhere but nowhere is the answer... 

Recently changed broadband providers and router (Technicolor). Had a netgear extender previously but now it will not connect to any devices since the change. I have netgear EX2700. 

Yes I have factory reset the extender. I have connected it to the new router by wps, I have the green lights. My phone and iPad can see ‘name_ext’ in wifi settings, but when putting in the routers password it is saying inncorrect. Deffo is the right password. 

I don’t have a computer to plug the extender in. I need someone to help but please be simple because I don’t understand what I am doing. 

I have my extenders IP address but when I put it into a search bar, I cannot log in 

12 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Have you tried using the web ui setup method instead of WPS?

    • Leejohnst's avatar
      Leejohnst
      Star
      Please can you explain how to do this as I don’t know the difference
      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Leejohnst wrote:
        Please can you explain how to do this as I don’t know the difference

        Connect a device to the extender's wifi network (or using an ethernet cable to the extender).

         

        Then browse to mywifiext.net.   You'll need to log into the admin ui, and can you'll be able select the router's network and enter it's passphrase there.

         

        If you can't log into the admin ui, follow the instructions on page 31 here: http://www.downloads.netgear.com/files/GDC/EX2700/EX2700_UM_EN.pdf