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Forum Discussion

gaziou's avatar
gaziou
Aspirant
Nov 04, 2018

iphone and ipad can not get connectoin with ac1200

  • Hardware Version: EX6120
  • Firmware Version: V1.0.0.42_1.0.27

I have trouble in connecting my iphone (ios 12.1) and ipad  but my mac bookpro has no problem to connect it what ever 5G or 2.4G.

 

The error say no internet connection and after a long time give a random ip.

 

I tried to reset the ex6120 by wps or cable, nothing changed.

 

Troubleshooting

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 06, 2018

    Hi gaziou,

     

    Welcome to the community!

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter
    Community Team

    • gaziou's avatar
      gaziou
      Aspirant
      Nov 06, 2018
      Thank you for your input. Today I figured out the reason. iphone and ipad have reserved IP address. After removing them from the reserved pool, all can get ip now. I thank the bug is that ac1200 can not handle this situation.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 06, 2018

      Hi gaziou,

       

      Thank you for the update and confirmation. Glad to know you got it working. We will look into it and have it reported if proven to be the case.

       

      Regards,

       

      Dexter
      Community Team

    • T_H_'s avatar
      T_H_
      Aspirant
      Jan 19, 2019

      Hi Dexter, hi Gaziou,

      I have exactly the same problem. Could you please share how exactly you solved it?

      Many, many thanks!

      • gaziou's avatar
        gaziou
        Aspirant
        Jan 19, 2019
        I removed the device’s from conservation ip pool.