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Forum Discussion

Doragh22's avatar
Doragh22
Aspirant
Jan 29, 2021

My EX6120 keeps disconnecting every night. How do I fix it

My ex6120 disconnects every night. How can I fix the problem please

 

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What router is it connected to? 

    What firmware is on the extender? 

    what method of setup did you use? wps or the installation assistant? 

    Have you tried setting it with a static ip address in the router? 

    • Doragh22's avatar
      Doragh22
      Aspirant
      Thanks for the reply 👍
      Virgin media super hub 3
      I haven't touched the firmware
      With wps and wouldn't know how to do that last one? Sure I could work ot out though......thanks 😊
      • plemans's avatar
        plemans
        Guru - Experienced User

        Seems like I see a lot of issues on here with the virgin hub 3.

        I'd try installing the extender using the installation assistant and not using wps. 

        The virgin manual should have instructions on setting a static ip address