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Forum Discussion
N300, no internet connection
After installation all of the lights work and it shows everything is connected. My current router works fine and internet connection is established. When I turn on the extender, all lights still show a connection and even searching wifi networks show that the extender has excellent signal. When I connect a device to the extender there is no internet connection. Even after connecting back to my main router the internet connection fails until I turn off the extender. What could be causing this?
4 Replies
Hello nc2016
It could be the wireless channel try changing that in the wireless settings on your router also make sure your extender network has the _EXT in the SSID.
DarrenM
It does have the _EXT. I tried changing the channel on my router, resetting the extender, reconnecting everything. Nothing works. The internet is fine until I connect to the extender. When I connect to the extender I get an error that says "internet unavailable".
Hello Nc2016
I would contact Netgear support if the extender is still under warranty they will be able to troubleshoot some more and figure out if its a issue with the hardware of the extender.
https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
