Nighthawk EX8000 NO SUPPORT AVAILABLE AFTER REGISTERING

Question

I registered my mesh modem, filling out all the boxes. The website recognizes that the product is registered. BUT when I try to get some of my 90 day support, I get sent around in circles to register my product to get support. Then it says product is already registered. When I click on "Get Support" I get the attached page, that is totally useless as far as being able to contact "Help"
This seems like a cruel ring of hell, designed to deny me the ability to get support.&nbsp;
Some help would be appreciated, or back to the store goes this product!!

StephenB · Answer

TheTexasPaul&nbsp;wrote:
I'm in the US. I am unable to upload anything or in any way contact Support. That is the problem.&nbsp;
I have been contacted by the support crew, who will call me soon to help solve this issue, thankfully.&nbsp;

I understood the problem, though not why your sequence wasn't matching mine.
&nbsp;
I was thinking I could get you the appropriate phone number, but since Netgear has already reached out to you there's no need to do that.

StephenB · Answer

I agree it's way too hard.
&nbsp;
Did you try clicking on "my support" (on the screen you attached above)?
Then click on the blue button that says "contact support".
After that, either click on "replace my defective product" or "get help on my netgear product".
&nbsp;
Maybe also post your problem here, and see if we could help.
&nbsp;

TheTexasPaul · Answer

Clicking the blue "Contact Support" button produces the page that I attached. Nothing produces any ability to get a chat, a phone number, an email box, NOTHING &nbsp;Just a big circular parade of useless pages. If I click on "attach files..." button, it takes me to "log in page" and it all starts again.&nbsp;
&nbsp;
This looks like a deliberate fraud to avoid having to supply support.
&nbsp;
&nbsp;

StephenB · Answer

I see the screens below.&nbsp; Let us know where your's diverge.
&nbsp;

TheTexasPaul · Answer

I get to the screen with the blue CONTACT SUPPORT button. I click on the button and get the same screen without the blue button (SEE my original attached screen cap) &nbsp;if i click on&nbsp;

Attach Files to Support Case&nbsp;I get the same page.
if i click on&nbsp;My Support&nbsp;I get the blue button to CONTACT SUPPORT and get the blank page as the screen cap i gave in original post. It's just a big frustrating circle of frustration

If i click on any of the green check marks that show on my&nbsp;registered product, i get this pop-up that appears to ask for proof of purchase(not sure if this is relevant to the problem)

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Nighthawk EX8000 NO SUPPORT AVAILABLE AFTER REGISTERING

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