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quida's avatar
quida
Aspirant
Sep 04, 2017

nighthawk extender disconnecting

setup extender and it worked great bit every couple of days devices connected to the 2.4 connection are dropped. when I try to connect to it via phone I get message that ip address not found or something to that effect. if I unplug device and plug in it works again. netgear support of no help..spent hours on phone with them. any ideas. I have done initial setup her multiple times as well. if I do not get resolution I am returning and buying another brand.

4 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello quida

     

    Have you updated to the latest firmware? you may also want to assign a static IP in your router to the extender.

     

    DarrenM

    • quida's avatar
      quida
      Aspirant
      great timing. just got off phone w netgear again. firmware was up to date. they assigned static channel to extender wifi and changes channel for 5ghz. 2.4ghz had channel as auto. will see in a couple of days if it is fixed.
    • quida's avatar
      quida
      Aspirant
      Problem is back. how do I assign static up address? and if I do this can i change channels on router and / or extender or is it now set permanently?
      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        Hello quida

         

        You will have to assign the static Ip in your router and the channel should be the same one your router is using.

         

        DarrenM