NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mrlsc1's avatar
mrlsc1
Aspirant
Aug 19, 2018

overheating?

My new AC1200/EX6150 Extender seems to be too hot!  Is that normal?

Troubleshooting

5 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 24, 2018

    Hi mrlsc1,

     

    Welcome to the community!

     

    You can check page 50 of the user manual on this link for the operating temperatures. Also, make sure that the extender is placed in a well ventilated are.

     

    Regards,

     

    Dexter

    Community Team

    • mrlsc1's avatar
      mrlsc1
      Aspirant
      Aug 24, 2018

      Hi Dexter,

       
      I did read page 50.  It refers to the environmental operating temperatures.  My Extender is hot to the touch.  It is in a well ventilated area with nothing blocking airflow around it.  

      It just doesn't seem normal for any electrical component to get unusually hot.
       
      Thanks for your input!
      Larry
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 03, 2018

      Hi mrlsc1,

       

      1. Does the issue persist on another power outlet?

      2. If the device is newly bought and can still be swapped out from the store, you can try another unit to isolate the issue.

       

      Regards,

       

      Dexter

      Community Team

  • JanHelwig's avatar
    JanHelwig
    Aspirant
    Jul 09, 2022

    I purchased a Netgear C6220 in November 2021.  It is overheating and all I get from asking for help is that my support has expired.  What do I do now?  I see that others have had the same problem.  I received an email that referred me to GearHead  support which offers service at a charge about equal to what I paid for the router/modem.  I have it setting on a computer fan at this point, until I can figure what to do.  I don't want a fire.

     

    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Jul 14, 2022

      Hi @JanHelwig,

       

      Thank you for reaching out. Please send an email to customer.service@@netgear.com instead for further assistance.

       

      Please do not hesitate to let me know if you need further assistance. 

       

      Regards,

       

      Oliver

      Community Team