Repeated Disconnects EX7000 AC1900

Question

My Router worked great for the first 8 months. Over the past number of months, I have been experiencing repeated disconnects from my main router. For the most part, I just told everyone in the house to go reboot the router, and all was fine.

Over the past month, it became a supreme annoyance so I started troubleshooting:

1) Reset to default and reconfigure

2) Change location

3) Change Configuration (different channels, Fast Lane in all its iterations, etc)

It is just failing and obviously a hardware issue. Firmware is of course up to date and I even replaced my main router to be sure with no change. It will work for an hour or a day, and then just stop connecting to the internet. Interestingly, there is nothing INDICATING it is disconnected, just stops accessing the internet.

NOW I finally get the time to check in with support and I find my warranty is out by 5 days!!! Grrrr.

I loved this router, but if I have to go buy a new one you can be sure I will not be getting another netgear. Do I have any options?

mikets · Answer

Hello, I have the same issue with my EX7000 AC1900, it works ok for 2 days in extender mode, then drops wifi connectivity. Once rebooted, ok again for couple of days before same issue repeating. I have re-configured the channels, and upgraded the firmware but that did nothing. Anything else that can be done? I have purchased my unit in 2015.&nbsp;Any help is appreciated.

ttnoewoc · Answer

Hi Darren,&nbsp;I am speaking about the AC1900 WiFi Range Extender, Model EX7000.&nbsp;It appears there are a large number of people who have experienced this issue.&nbsp;&nbsp;It did work great for 8 months or so.&nbsp;&nbsp;

ttnoewoc · Answer

Hi Darren thank you. Referencing my original post:&nbsp;My Router worked great for the first 8 months. &nbsp;Over the past number of months, I have been experiencing repeated disconnects from my main router. For the most part, I just told everyone in the house to go reboot the router, and all was fine.&nbsp;Over the past month, it became a supreme annoyance so I started troubleshooting:&nbsp;1) Reset to default and reconfigure2) Change location3) Change Configuration (different channels, Fast Lane in all its iterations, etc)&nbsp;It is just failing and obviously a hardware issue. Firmware is of course up to date and I even replaced my main router to be sure with no change. It will work for an hour or a day, and then just stop connecting to the internet. Interestingly, there is nothing INDICATING it is disconnected, just stops accessing the internet.&nbsp;NOW I finally get the time to check in with support and I find my warranty is out by 5 days!!! Grrrr.&nbsp;I loved this router, but if I have to go buy a new one you can be sure I will not be getting another netgear. Do I have any options?

DarrenM · Answer

Hello Ttnoewoc

&nbsp;

Are you talking about the extender the EX7000 or the router the R7000?

&nbsp;

DarrenM

DarrenM · Answer

Hello ttnoewoc

&nbsp;

You could try to change the wireless channels on your router to see if you get a better connection with the extender also make sure the extender is using the latest firmware.

&nbsp;

DarrenM

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Repeated Disconnects EX7000 AC1900

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