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Forum Discussion

Eejayb's avatar
Eejayb
Tutor
Jun 28, 2021

setup no WPS

Can I setup if my router does not have WPS? If so how?

8 Replies

    • Eejayb's avatar
      Eejayb
      Tutor

      Followed thye manual and after trying to connect I get the "not connected to the router" error

      Extender is in socket next to router and my devices can see the extender but it will not connect even using the online assistant.

      • plemans's avatar
        plemans
        Guru - Experienced User

        So "they see the extender" but can't connect? 

        Did you factory reset the extender and set it up using the installation assistant? 

        Push and hold reset for 7-15 seconds while the extender is powered on. 

        the connect to it and try setup. 

        were you able to connect to the extender for setup? 

        What router are you connecting it to? 

        What firmware is on the extender?

  • Well I tried all the suggestions from the community but still my extender will not work.

    WPS no connection found

    Web Browser - cannot find network.

    As community cannot help I will buy a TP link or some other wifi extender that does not include NETGEAR!!

    Also tried the feedback link set by netgear for my "Did you get the answer you needed?" feed back but the link fails so evern my feedback cannot be given!!

    • plemans's avatar
      plemans
      Guru - Experienced User

      so you hardwired a pc/laptop into the extender and attempted setup that route? 

      • Eejayb's avatar
        Eejayb
        Tutor

        Yes as I stated I tyried all the suggestions from the community and they have convinced mr that my route to extending my wifi lies elsewhere. I am researching TP Link and others at this time before I purchase a replacement. I will carefully check the after sales support then make my decision.

        So thank to the community for the help offered