unable to connect via wifi to AC1200 WiFi Range Extender

Question

I have spent a lot of time researching how best to get a WiFi signal to our newly converted office in a summerhouse in the garden. &nbsp;I am totally unable to connect to the range extender via wifi, i am however able to connect my laptop via ethernet cable and it works just fine. &nbsp;How can I sort this out as I have now wasted over 2 hours of my day off and have got absolutley nowhere. &nbsp;if I can't get it sorted i'll have to send it back under warranty and go back to the drawing board which is giving up, and noone likes to give up! &nbsp;Any advise is greatly appreciated.

kirstyhalf · Answer

Thanks DarrenM, done that, same story still not working so having my IT man come round later to see if its me or the extender! &nbsp;I'll keep you posted.

TheEther · Answer

You need to provide more details. &nbsp;
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What's the model of your extender?
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Did you follow the instructions in the manual to set it up?
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Did you successfully connect the extender to the main router's Wi-Fi network? &nbsp;
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Does your laptop see the extender's Wi-Fi network? &nbsp;
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Are you prompted for the Wi-Fi password when attempting to connect to it?
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When you used Ethernet to connect your laptop, what did you connect it to? &nbsp;The extender or the main router?

kirstyhalf · Answer

Model: EX6200Yes I&nbsp;followed the instructions (using WPS) and it connected no problemThe laptop and my (android) phone see both 2.4 Ghz and 5 Ghz chanelsI get prompted for the password and when i put it in it won't accept itWhen I connected via ethernet I connected to the 5Ghz EXT (extender)&nbsp;Sorry I dodnt provide all this earlier, i was annoyed with it! &nbsp;It does seem like it &nbsp;just wont accept the password. &nbsp;I am using, as per the instructions, the password for the main router, and yes I am putting it in correctly!&nbsp;&nbsp;No sure if I should do a reset and start again maybe?:mansad:&nbsp;&nbsp;

TheEther · Answer

Try connecting to the extender via Ethernet and then open a browser to&nbsp;www.mywifiext.net. &nbsp;This should connect you the extender's management page. &nbsp;Log in and check the Wi-Fi settings for the EXT networks. &nbsp;You may want to re-enter the Wi-Fi passwords if they are incorrect. &nbsp;Save any changes. &nbsp;Then try connecting to the EXT networks via Wi-Fi.

kirstyhalf · Answer

Thanks for replying, I cant connect to the internet via the ethernet as it won't accept the passwords so i can only connect to the internet via the wifi directly from my router. &nbsp;Can I get to www.mywifiext.net any other way? &nbsp;UPDATE, im now into my account so so i change the passwords to the same as my router instead of the really long one thats in there now?

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unable to connect via wifi to AC1200 WiFi Range Extender

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