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Forum Discussion
Cenihk
Sep 02, 2016Aspirant
Virgin Media Hub 2ac and Netgear EX2700
Hi folks,
I'm pretty new to all of this, so I'm looking for some guideance around connecting my Netgear EX2700 to my new Virgin Hub 2ac (just moved home)
The EX2700 has been a joy to work with these past few years, until it was introduced to Virgin ;)
Now I cant do anything with it, and it keeps asking for a WPA2 password - which I discovered and used but to no avail...
Could anyone guide me towards easy to follow information, and set up proceedures?
Thank you
Cenihk
Hello Cenihk
Since this is a new router you will want to reset the Ex2700 because it is trying to use old settings what you want to do is hold the reset button pin hole for 10 seconds this will do a factory reset then you should be able to go through the setup and connect it to the new router.
DarrenM
2 Replies
- DarrenMSr. NETGEAR Moderator
Hello Cenihk
Since this is a new router you will want to reset the Ex2700 because it is trying to use old settings what you want to do is hold the reset button pin hole for 10 seconds this will do a factory reset then you should be able to go through the setup and connect it to the new router.
DarrenM
- CenihkAspirant
Thank you for your support, it is now working well... ;)