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Forum Discussion

Degas's avatar
Degas
Aspirant
Dec 22, 2018

VIRTUAL MAC ADDRESS

My EX8000 had connected the router of ASUS RT-AC5300 via 5G signal, and PC workstations are connected by LAN cable, after connected almost one day, PCs will have a virtual mac address and connected the internet normally. But regretly, it will cannot connect internet by EX8000 almost after one day, and it found that the EX8000's virtual mac address lost, I tried to restart the EX8000, it will become normally again, but the problem would be loop and loop after day by day, I am using firmware version V1.0.1.180 now and tried the latest version firmware but the problems are same, could please advise how to fix the problem? Thanks.

Troubleshooting

6 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 27, 2018

    Hello Degas, 

     

    1. Please ensure your extender is on the latest FW and observe

    2. Do you have MAC address filtering or access control enabled on your router? 

     

    ~Christian 

     

    • Degas's avatar
      Degas
      Aspirant
      Dec 28, 2018

      Hi Christian,

       

      Thank you for your reply.

       

      1. My extender had been updated to newest firmware but the result is just the same.

      2. MAC address haven't filtering or access control enabled on my router.

       

       

    • Degas's avatar
      Degas
      Aspirant
      Dec 28, 2018

      Hi Christian,

       

      Thank you for your reply.

       

      1. My extender had been updated to newest firmware but the result is just the same.

      2. MAC address haven't filtering or access control enabled on my router. 

       

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Dec 28, 2018

        Hello Degas - I have sent you a message. Please respond at your earliest convenience. 

         

        ~Christian