NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

SomersetSarah's avatar
SomersetSarah
Follower
Oct 25, 2015

Wifi extender & password

Ok, so all of a sudden I couldn't get wifi so I reset the router and wifi extender, put in the password for the wifi extender network (which states it's the same as the router password) but for some reason the extender network says incorrect password! Does anyone know why and how I can reconnect to it again. I've never had any problem before.
The model number of the wifi extender is: WN3000RP
Any help gratefully received!
Installation
Troubleshooting

2 Replies

  • Diehard50248's avatar
    Diehard50248
    Aspirant
    Oct 26, 2015

    I'm having the same problem connecting to my WN2000RPTv2 extender.  The extender is connected to the primary router just fine and the signal is strong. My iPhone recognizes the extender's wifi connection, but it won't accept the password.  I'm using the same password I use for the primary router.  Help would be appreciated. 

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Oct 27, 2015

    Hi SomersetSarah,

     

    Please try resetting the WN3000RP to factory defaults:
    Press and hold the Factory Settings button on the side panel for 7 seconds.  The Extender resets, and returns to its factory settings

     

    Place the WN3000RP in the same room as your router.

    Then try setting up the WN3000RP again:

    See page 8 of 32:
    http://www.downloads.netgear.com/files/GDC/WN3000RP/WN3000RP_UM_1Feb13.pdf

     

    Which router is connected to the Extender?

    Please update the router to latest firmware.

     

    --------------

    Hi Diehard50248,

     

    Please try the same procedure but for the WN2000RPTv2

    http://www.downloads.netgear.com/files/WN2000RPT_UM_05MAR2012.pdf

     

    After setting up the WN2000RPTv2, "Forget" the old WiFi networks on your Apple devices and connect to the new ones

    https://support.apple.com/en-us/HT204051