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am_20's avatar
am_20
Aspirant
Dec 29, 2018

Wifi extender not connecting to internet

Hi guys,

 

I have an EX6200 AC1200 wifi range extender producing a 2.4GHz and a 5GHz network, both of which recently stopped working on my Mac computers (which are running macOS Mojave). My macs will connect to the extended networks, however, there is no internet access. When I use my PCs and Mac running WIndows via Bootcamp, I can access the internet on these networks just fine. I've scoured the interwebs and spoken to Apple tech support, Netgear tech support, and my ISP tech support to no avail. I've also reset the wifi extender multiple times and fidgeted with TCP/IP and DNS settings. The problem occurs across Chrome, Firefox, and Safari.

 

This is an example of the error I'm seeing when I try to access a webpage while on the extended networks: 

 

 

 

 

 

 

 

 

 

 

 

 

 

 I ran Wireless Diagnostics and got these messages even though both Google DNS and the default DNS are in the queue. I have several reports from Wireless Diagnostics from which I can provide additional information upon request. 

 


 

 

 

 

 

 

 

 

 

 

I'm not very tech savvy, but would appreciate any help figuring out why I can't access the internet on the extended networks!

Troubleshooting

6 Replies

    • am_20's avatar
      am_20
      Aspirant
      Dec 31, 2018

      Hi Stephen,

      This is the IP when connected to the main network: 

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      And this is the IP while on the extended network:



       

       

      *There is no router number, but I don't know why

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Dec 31, 2018

        DHCP is failing when you are connected to the extender.  The Mac is assigning itself an IP address (169.254.x.x. addresses are self-assigned).  The router field is empty because the Mac doesn't know what to fill in there.

         

        Can you try clicking on the "renew DHCP lease" control when you are connected to the extender network, and see if it gets a 192.168.1.x address.