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Forum Discussion
WN1000RP not connecting after changing Wi-Fi channel
Hi all,
I've been running my Wi-Fi extender absolutey fine until I recently changed the channel of my Virgin Media Wi-Fi router (SuperHub) to channel 13, from channel 11.
Now, when attempting to set up the Wi-Fi extender on the new network - whether by WPS or manually - everything seems fine until I try try to connect to the network with my devices. They pick up and log onto the _ext network fine, but then just say 'can't connect to the internet'.
I've tried this on Android and Windows 10, all with the same result. Any ideas appreciated!!
I've been running my Wi-Fi extender absolutey fine until I recently changed the channel of my Virgin Media Wi-Fi router (SuperHub) to channel 13, from channel 11.
Now, when attempting to set up the Wi-Fi extender on the new network - whether by WPS or manually - everything seems fine until I try try to connect to the network with my devices. They pick up and log onto the _ext network fine, but then just say 'can't connect to the internet'.
I've tried this on Android and Windows 10, all with the same result. Any ideas appreciated!!
12 Replies
Hello Cheiro
Have you tried to forget the extender network on your devices and try to reconnect and enter the wireless password again?
DarrenM
- Hi Darren,
No I didn't consider it could be the devices rather than the extender! Thanks - I'll give that a go and report back :-) - So I've 'forgotten' the network and reconnected on several devices, and I'm still getting the same 'unable to connect'. The lights on extender are showing its connected to the main network. Any ideas?!
Free bump!
I'm having a similar problem (as are clearly a great meany other people...) and I posted about this as well.
- Thanks for the free bump oliveview! Did you find a solution?
It just seems bonkers to me that there's no helpline - you have to pay for customer support. I've not been able to find a fix for this issue in over two weeks of scouring the internet!Just Reset the extender to factory default and try again..
Sorry, I have no solution, whatsoever. At this point, I'm left to look into buying a new router (obviously, not a Netgear). I've turned off, reset, tweaked, moved, etc my Netgear router more times than I can count now. Considering that this issue is a common one brought up in these forums, and on the web in general, it seems clear that it must be a product defect.
I also agree, the lack of non-pay support is a deal killer.
- Likewise netwrks - resetting the extender is the very first thing I tried! Looks like this is a product defect :-(
- I hear you oliveview... In light of what others are saying on the forums, I think it's time to try a different product - one with even just a basic level of support would suffice!
- ...and it has to work, of course ;-)
Hello Cheiro
I would make sure you are on the latest firmware, have your router set to the best channel and do a factory reset of the extender and may try to re position the extender if you can.
DarrenM
