WN2000RPT - Internet Access Keeps Dropping

Ondart wrote:

I have resolved this issue. My Netgear WN2000RPT Bridge would disconnect randomly from my DLink DGL-4500 Wireless Router. The lights on the bridge always stayed green when this happened and it would occur about every hour more or less. All wireless and wired devices on the bridge would still be able to ping each other but no internet access was available. All wireless and wired devices on the Netgear router could ping each other and could access the Internet. The connection between the bridge and the router was the problem. Looking at the router statistics, i was able to tell that the bridge MAC address was registered properly on the router as an active connection but the connection was not functional. I decided to start changing the Wireless Channels, there are 12 channels in the 2.4 GHz band for 802.11N. I started with channel 1 and I was suddenly able to ping a device on the bridge. I began with copying a 100MB file over the bridge to the remote device. Within 5 min, the connection would drop. I kept changing the channel until the bridge stopped disconnecting. I ended up setting the router to "Auto Channel Scan". This also worked so I left it at that. It's been up 24 hours now with heavy traffic over the bridge and no drops. I found another problem and this is likely the root cause. I have an RF Logitech MX mouse and RF keyboard. Mousing around was intermittently jerky and keys would not consistently function properly when heavy traffic, i.e. copying a 100MB file over the bridge, was performed. I changed the router to each of the 12 channels on the 2.4GHz band with no change. When the traffic was low from the router to the bridge, the keyboard and mouse issues would go away. So i have a conflict on the 2.4 GHz band and the darn Logitech RF devices are not channel configurable unfortunately. I don't want to replace my $180 keyboard/mouse combo so I am not sure what to do about it yet. Here are a few other things I did during troubleshooting that may also be of some help: - Turn off DHCP on the Bridge (http://www.mywifiext.net/cgi-bin/hidden_dhcpd.html) - Configure the Bridge with a Static IP address, i.e. 192.168.0.10. - Change the wireless range on the Router to something like 192.168.0.100 - 192.168.0.200 for DHCP clients and set the Bridge to use a range of 192.168.0.201 - 192.168.0.254. This will prevent DHCP IP conflicts. - Hard code devices that you want to have the same IP addresses in the lower range on the router, i.e. 291.168.0.2 - 192.168.0.99 for example. Anyway, I struggled with all this and these changes resolved my problems. I hope this can help others with the same issue. Got any ideas about my RF keyboard conflict? Please speak up! Joe

hey buddy, u're pretty smart....it is truly important for every wireless devices to change the proper wireless channels or remove radio interference objects to get a stable wireless connection...

Griffman2010 wrote:

I've been setting up a wi-fi network for a local hotel and these netgear extenders have been a total embarrassment to me and made me look totally unprofessional. I've always been a fan of netgear stuff but this experience has damaged that. On this set-up I have a Netgear N300 (DGND3300) ADSL2+ Router that works fine for wired connections and wireless. I then have 3 x WNR2000RPT Repeaters which all connect happily for so many hours then will not allow access to the internet. Rebooting the repeaters often makes no difference, but rebooting the router and repeaters gets it all going again. The hotel are not happy about re-booting all these every day and the customers moaning that they can't access the internet. I've tried all suggestions I can find on this forum and others. All repeaters and router have the latest firmware. I've got the same repeater at home linked to a virgin superhub (netgear unit I believe) and never have a problem with it losing the net side of things. It could be the router hence why it seems to also need a reboot but when the repeaters are not working correctly I can still connect to the router via wired or wireless and access the net etc. I'm at a loss what to do next bar remove them all and start again with none netgear stuff.

I'm going through the same issues. This Netgear repeater is a piece of crap. I have tried everything and it still dropping internet access. This model should never been released from Netgear. So many people going through the same issue. it's last thing I bought from Netgear.

rupert1020 wrote:

Actually, it's the router that distributes the IP addresses. The WN2000RPT has an internal DHCP server which can be turned on. I had to turn mine off because it was sending out IP addresses to the attached devices which sometimes created conflicts. See the FAQ for more information on how to turn the DHCP server on/off http://kb.netgear.com/app/answers/detail/a_id/14239 Depending on your router you can check the ip/mac addresses from a web browser. With Netgear routers use 192.168.1.1 by default. I have a WNR3500L with dd-wrt running on it. I upgraded the original firmware on the router thinking it was the source of the problems. Although the drops are much less frequent now with dd-wrt installed, I still suspect the repeater (WN2000RPT) to be causing the drops.

usually i will always choose the official firmware instead because DD-WRT firmware is the free open-source stuff....

jamseymcgif wrote:
Same thing has been happening to me for a month I am on your 2nd Call stage with support, I have not had the energy to phone them back up again to be told do do something that obviously will not fix it.. the product does not work...... I was told at one stage it was because I had a cordless phone!!! Come on Netgear... get your finger out!!!

just curious on what is the Router AP model name of it which the 2000RPT is connected??

Jeepix wrote:

Mine is doing the same things everyone else is talking about. I tried the auto-channel, hard-setting the channel, dynamic IP (with reservation), hard-setting the IP. It stays running for a little while and then you can't ping it any longer and the computers behind it can't be pinged. Reboot the repeater and all is happy again. I have a separate 54g wireless network on different channels that is working flawlessly. This thing may work for certain people under certain conditions, but being a 13-year I.T. veteran, I have no idea why thing thing keeps dropping...it's going back to Fry's tomorrow and I'm looking for another product. This is only the second Netgear product I've ever been disappointed with (the other was a home-user router). However, the other products are all SMB products. You have to spend the extra money for the SMB to get a working product? Netgear can't make HOME equipment function properly?

mine WNR3500L is working OK with 2000RPT and the latest official f/w release....wut is ur router AP name?

THZ wrote:

For me the same difficulties: the connection gets lost after some time. The light gets red and I have to switch the WN2000RPT off and on again. This may happen after 1 hour or after 3 or 4 hours. I have no idea why. It seems that the problem occurs more often than some weeks ago. Very frustrating. The router is configured with DHCP off, IP is 192.168.1.2, Gateway and DNS Server both 192.168.1.1. Firmware 1.0.0.2.

I used WNR3500L as a Router AP and it is working with 2000RPT...what is the model name of you Router AP??

Rafal wrote:
I'm going through the same issues. This Netgear repeater is a piece of crap. I have tried everything and it still dropping internet access. This model should never been released from Netgear. So many people going through the same issue. it's last thing I bought from Netgear.

wut is the name of the Router AP which the 2000RPT is connected? I use WNR3500L(latest official f/w) and it's working OK so far...

zahc712 wrote:
I have tried everything in order for my extender to not drop the connection and have failed. I called tech support and they wanted me to pay for the support! I have had the router less than two weeks. I have updated the firmware changed to static ip I have done it all and it will still drop! I. Am returning this and getting another brand. :mad:

I had calling to Netgear tech. support and they seems nice and patient to my questions....I think you need to tell them your model name of the Router AP which the 2000RPT is connected...

I have installed two WN2000RPT's for two different clients both with AT&T Uverse gateways (2wire). The first installation appeared to work just fine but the client was only using it to get an iPad connected.

The second WN2000RPT installation for another client has been having all sorts of problems staying connected to the internet. It will work for a while and then lose connectivity. The problem seems to be between the extender and the router. I can always ping or browse to the extender but can't always make it all the way to the router. I have tried updating the firmware on the extender, changing the router channel and of course talking to Netgear technical support. Netgear support has not been able to come up with a solution.

Something I have noticed is that the laptops I have tested that keep dropping the internet connection are Windows 7. I have not had any problems with my personal laptop running Windows XP. After discovering this I went back over to the location where I installed the first WN2000RPT and tested a Windows 7 laptop and guess what? Yep, it started dropping the internet connection.

Has anyone else noticed that the problem seems to be with machines running Windows 7? I really think this is a firmware problem with the WN2000RPT.

tc26 wrote:

I have installed two WN2000RPT's for two different clients both with AT&T Uverse gateways (2wire). The first installation appeared to work just fine but the client was only using it to get an iPad connected. The second WN2000RPT installation for another client has been having all sorts of problems staying connected to the internet. It will work for a while and then lose connectivity. The problem seems to be between the extender and the router. I can always ping or browse to the extender but can't always make it all the way to the router. I have tried updating the firmware on the extender, changing the router channel and of course talking to Netgear technical support. Netgear support has not been able to come up with a solution. Something I have noticed is that the laptops I have tested that keep dropping the internet connection are Windows 7. I have not had any problems with my personal laptop running Windows XP. After discovering this I went back over to the location where I installed the first WN2000RPT and tested a Windows 7 laptop and guess what? Yep, it started dropping the internet connection. Has anyone else noticed that the problem seems to be with machines running Windows 7? I really think this is a firmware problem with the WN2000RPT.

Are you using a 11g router or 11n router?