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pam13's avatar
pam13
Aspirant
Aug 30, 2016

WN3100RP : Wifi password not being recognised

Good morning,

I have installed correctly the Wifi extender twice ; and twice, several days after, the connection to my devices is not being recognised anymore : I can see the network (_EXT), but am being ask for the password again, and when input, the password is not being recognised.

Can u pls help me? thank a lot !!

 

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello Pam13

     

    Are you on the latest firmware if not I would log into the extender and update the firmware.

     

    DarrenM

    • pam13's avatar
      pam13
      Aspirant

      hello. thank you for your answer.

      how can I know which firmware is currently there? and can u please tell me how I can log into the extender and update the firmware.

      Sorry I am not an IT expert.

      Thanks for your help in advance