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Forum Discussion

Lilybetty's avatar
Lilybetty
Aspirant
Apr 21, 2021

Wx6120 extender, says incorrect password

I have the right password, it keeps saying it’s incorrect, please help
I’ve done the reset and that didn’t work

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    You have the EX6120? 

    What firmware is on it? 

    What router is it connected to? 

    Did you set it up using wps or using the installation assistant?

    • Lilybetty's avatar
      Lilybetty
      Aspirant
      Yes that’s the model , I don’t know what you mean by firmware ?
      Connected to a Vodafone router using wps as just got an error message when on computer
      Thanks
      • plemans's avatar
        plemans
        Guru - Experienced User

        firmware is the software (firmware) running the device. 

        Vodafones wps function doesn't always work as it should. 

        Try factory resetting the extender (push and hold reset for 7-15 seconds while extender is powered on), then reinstall it using the installation asssistant and NOT WPS.