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2.4 ghz not password protected
Currently, my 5 ghz is password proteted but my 2.4 ghz is not. When I go and select this security option WPA2-PSK [AES] and add a password on it, it does not show that a password is needed. I would just make the 2.4 ghz unavailable except that we have products that can only be used on the 2.4. I there a way to make it secure beyond what I am doing?
Thank you for the update. Did you try to reset the Cable gateway? If not yet please do so and set it up again and see if that resolves the issue.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
7 Replies
Hi hnoble,
Welcome to NETGEAR Community!
First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Do you still have this problem securing the 2.4 Ghz wireless network? Have you tried resetting the router? What is the model of your router?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Yes I am still having this problem. I have tried resetting multiple times. The model is a C6300v2. Attached are photos the illustrate the issue.
> [...] I there a way to make it secure beyond what I am doing?
There should be, but how many of us know what you're doing?
> [...] I have tried resetting multiple times. [...]"tried" how, exactly? What happened whan you did whatever you did?
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for
"Factory Settings" and "Specify Basic WiFi Settings". Is there a
non-empty passphrase for both radio bands?
