Hi Netgear Community, 2.4 ghz bandwidth has stopped connecting on all devices (laptop, ipad, iphone). 5 ghz is fine. I tried factory reset, it didnt help. Firware is upto date (V1.1.0.34).When I select 2.4 ghz band, it shows signal strength, but won't connect to internet.Please help.Thank youSatish

Hi SatishR6220, 1. Are the devices able to connect to the 2.4GHz band but are not able to go online? 2. You can try changing the wireless channel. 3. You can try changing the mode. 4. You may also try re-flashing the firmware then reset and reconfigure the router. Regards, Dexter Community Team

2.4ghz not connecting R6220 | NETGEAR Communities

9 Replies

DexterJB
NETGEAR Moderator
Feb 28, 2017
Hi SatishR6220,

1. Are the devices able to connect to the 2.4GHz band but are not able to go online?

2. You can try changing the wireless channel.

3. You can try changing the mode.

4. You may also try re-flashing the firmware then reset and reconfigure the router.

Regards,

Dexter

Community Team
- DexterJB
  NETGEAR Moderator
  Mar 06, 2017
  Hi SatishR6220,
  
  I would like to follow up and check if you are still experiencing the issue.
  
  Regards,
  
  Dexter
  Community Team
  - SatishR6220
    Aspirant
    Mar 10, 2017
    Hi Dexter,
    
    I read one one of the blog topic to hold on reset button for 20 sec. (earlier I had rest just holding it probably 4-5 sec). I dont know how but it worked after resting with '20 sec' rule.
    I will update after testing it for one more week.
    Best
    Satish
SatishR6220
Aspirant
Apr 03, 2017
Hi Dexter,
I used it nearly 3 weeks now.
It worked on both the bands for 4-5 days without any interruption however after that wifi signal is not constant. The connection gets disrupted every 5-10 min.
It's quite frustrating. I thought this is best wifi router which should be plug and play.
I don't know how to solve this problem? and it's quite costly router!

Regards
Satish
- DexterJB
  NETGEAR Moderator
  Apr 04, 2017
  Hi SatishR6220,
  
  May I know if you have tried the other steps other than resetting the router?
  
  Regards,
  
  Dexter
  
  Community Team
  - DexterJB
    NETGEAR Moderator
    Apr 12, 2017
    Hi SatishR6220,
    
    I would like to follow up and check if you are still experiencing the issue.
    
    Regards,
    
    Dexter
    Community Team
Major_Woods
Aspirant
Aug 16, 2022
I'm having the same issue. I've manually uploaded the firmware & factory reset multiple times. I still can't connect to 2.4 wifi. It keeps saying my credentials are wrong, but they're not. I've tried changing them too, but that didn't do anything.
- michaelkenward
  Guru
  Aug 16, 2022
  Major_Woods wrote:
  
  I'm having the same issue. I've manually uploaded the firmware & factory reset multiple times. I still can't connect to 2.4 wifi. It keeps saying my credentials are wrong, but they're not. I've tried changing them too, but that didn't do anything.
  
  You have joined in on an existing conversation that may or may not have anything to do with your problems and that hasn't had any new messages in five years.
  
  There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
  
  If you do want help with your problem, check previous stuff that may be related then start your own discussion.
  
  If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide.

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2.4ghz not connecting R6220