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jtavana1's avatar
Jun 26, 2020
Solved

AC1200 Smart Wifi Router - Firmware Update

Hi,

Hoping I can have my issues solved here!  I've downloaded Nighthawk and was told my Firmware is out of date.  I am unable to open routerlogin.net since I do not know the admin / password info (admin, password did not work).  I don't recall ever changing it either. 

 

Also, I am unable to register my product that I purchased years ago because I do not remember the date of purchase, and the serial number is 12 digits as opposed to 13 or 16 characters long. I can provide the info found on the bottom of my router if needed.

 

Any help will be appreciated.  

  • I rebooted the modem and it is fixed.  Thanks everyone!

11 Replies


  • jtavana1 wrote:

    Hi,

    Hoping I can have my issues solved here!  I've downloaded Nighthawk and was told my Firmware is out of date.  I am unable to open routerlogin.net since I do not know the admin / password info (admin, password did not work).  I don't recall ever changing it either. ----If you don't know your login, dont' know the password recovery questions, or if you didn't setup the password recovery options, then to get back in you'd need to factory reset it to get back to stock settings. The factory login info is: 

    login: admin

    password: password

    so you could factory reset (push and hold reset for 7-15 seconds while its powered on), update it, and then reinstall it. 

     

    Also, I am unable to register my product that I purchased years ago because I do not remember the date of purchase, and the serial number is 12 digits as opposed to 13 or 16 characters long. I can provide the info found on the bottom of my router if needed.---Not much point of registering. The main reason to register it is to get support. And if you're outside of the 90 day free support window (which you are if you bought it years ago) then it'll cost more for support than the router is worth. 

     

    Any help will be appreciated.  


    here's the manual, install guide, and firmware. 

    https://www.netgear.com/support/product/r6220


  • jtavana1 wrote:

     

    I've downloaded Nighthawk and was told my Firmware is out of date.  I am unable to open routerlogin.net since I do not know the admin / password info (admin, password did not work).  I don't recall ever changing it either. 

     

    What tells you that the firmware is out of date?

     

    It may not be the most reliable indicator.

     

     

     

     

     

    • jtavana1's avatar
      jtavana1
      Tutor

      The Nighthawk app did.  Where else could I look?  I've never had to do this in owning this device for more than 5 years.  

       

      My internet speed is 3.22 down and 35.32 Up.  I'm not sure why it's been so slow lately, any my provider says there are no outages in the area.