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Forum Discussion
AC1750
My router was working fine but I ran into some problems trying to reconnect my arlo cameras. Finally gave up everything that was connected to the router went offline and said I had no internet connection. According to the pc, I had wifi and ethernet but when I tried to load a page it said I wasn't connected to the internet. Same with tablets, cell phones and tv. All the lights are on (the router) none are blinking. I have reset it several times, connected an old router with no issues.
15 Replies
Hi Ginny4380,
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry for the inconvenience this has caused you. May we know the exact model of the Netgear router that is not working? When you connect the router that is not working, do you see an orange light on the internet LED? If yes, please login to the router's configuration and go to the Advanced tab and run the setup wizard.
https://www.youtube.com/watch?v=-WIQhZnfGdE
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
I would try to reload the firmware again to see if it fixes it, did you try that? and then hard reset it for 30 seconds while powered on.
Can you tell me how to do that to make sure I do it right?
iT'S MODEL r6400V2
Try manually reloading firmware to that router, have you done that before?
Hi Ginny4380.
Thank you for your response. Do you have other devices connected to the router that is working or all devices doesn't have internet connection? Were you able to follow wcalifas suggestion? Can you still access router's user interface?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Thank you for trying to help. Yes, I did everthing wcalifas suggested. Nothing has worked so far. Nothing in my home will connect to the internet, for some reason my phone won't connect either. I know how to fix that. No, I can't connect to the router interface. Now when I try it says it can't detect an IP address. That's something new. In case it doesn't show above, the model # is R6400v2
