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lcaesar's avatar
lcaesar
Initiate
Sep 07, 2017
Solved

Cannot connect to netgear router with Philips Hue

Cannot get internet connection on hue wireless lights with netgear router

  • > [...] I plug the Phillips hue as directed into the netgear [...]

       Does this "Phillips hue" have a model number?  "as directed" by what?

4 Replies

  • Can you clarify your problem? Hue lights don't connect to the Internet. Instead, they connect to a Philips Hue bridge, which connect to your router with an Ethernet cable. The lights don't use Wi-Fi.

    Are you, perhaps, having trouble using the Hue app on your smartphone?
    • lcaesar's avatar
      lcaesar
      Initiate

      The issue is that when I plug the Phillips hue as directed into the netgear for a internet connection there are three lights that are supposed to be solid. Only two lights are solid and the Internet light just blinks which means it's not connecting to internet. Is it possible I need a plug play (upnp) for this to work?

      • antinode's avatar
        antinode
        Guru

        > [...] I plug the Phillips hue as directed into the netgear [...]

           Does this "Phillips hue" have a model number?  "as directed" by what?