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Canon MG3620 Wireless Printer Connectivity Issue
I just purchased a new Canon MG3620 wireless printer and have followed all of the set up steps but our iPads will not "find" the printer. During the printer setup, it recognizes and signs on to the correct SSID. But once the setup program "sends settings" the printer doesn't register.
i went into the router settings and it did not list the printer under attached devices. However, if I go back to the WAN setup steps on the printer so that it is essentially a hotspot, the router lists the IP address. But, I can not go into the printer RUI, nor do the iPads recognize it.
Canon support says it's a router issue.
Thoughts?
My son called this evening and fixed it in ten minutes. It was a router security conflict.
11 Replies
Welcome to the community, Cobra1365
Are your iPads and all other devices connected to the same network as the printer?
Did you successfully connect the printer to the wireless router?
http://ugp01.c-ij.com/ij/webmanual/Tutorial/MG3600%20series/EN/TRL/trl-0003.html
Yes, both ipads are connected to the same network.
When I went throught hte set up for the printer, it says the printer connected. But, neither iPad will recognize it and when I go into the Router settings, it does not show it.
Check to see if the printer has an IP address from the router.
From the printer settings, you should be able to see if the printer has an IP address.
Once you have it, verify if you can ping that IP address. You will need to open a command prompt in order to ping the IP address.
