NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Can't connect to internet with the router, even when the LED is on.
as far as i'm aware, I've tried everything. Overnight my router stopped providing internet to my devices. Wired or not, no connection. Restarted the modem, restarted the router, pulled all the cables out of everything and double checked that they were in all the way, factory reset the Netgear router, and nothing helped. The required LED's are on, such as the internet LED, Wifi LED and the connected ethernet port LED. The modem is working fine. Wired or wireless. The cable between the modem and router works fine. Other devices get access to internet via the cable from the modem. The only thing I can do when connected to the Netgear router is access the Netgear Genie. However, the installation wizards don't work. My warranty has expired; i've got this router for almost 2 years now. Anyone got tips to help with this issue? (after the factory reset, my firmware was at v1.1.0.54_1.0.1)
That is a cable modem-router. You can tell by the number of LAN ports on the back. >1 = router.
So you have two routers trying to allocate addresses and manage the traffic of devices that you connect to your network.
If you cannot put it into bridge mode, then you could try putting your WNDR3700v5 Netgear router into access point mode. This will disable its router features.
>> Click here >> WNDR3700v5 | Product | Support | NETGEAR << Click here <<
See page 127.
Be warned that in AP mode, the WNDR3700v5 will lose some features.
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
15 Replies
When messing around with a network it is important to do things in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
Thanks for your reply.
I've restarted the network in the order you told me in your comment, and after 3 full restarts, nothing has changed. It says it works, with the LEDs on indicating connected devices can access the internet, but they can't. However, after a restart, there is a short period of time in which it does work. It's a couple seconds, but that probably means it isn't completely dead. Are there other things I could try to save it? I've owned this router for 2 years, and most of my routers that I've owned died after 3 times that lifespan. Those weren't netgear routers. I'll await your response. Thanks in advance.
What modem are we talking about here? And how is it set up? Bridge (modem only) mode?
In your first message you say:
Other devices get access to internet via the cable from the modem.This suggests that your modem may also be working as a router. So you may have two routers in there, getting puzzled as to which is in charge.