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Forum Discussion
Solved
Connecivity Issues
Phone or iPad disconnects automatically from 2.5 MHz frequency and does not reconnect again even after putting the password.
How to resolve this issue.
How to resolve this issue.
Hi Vishalsaxena,
1. Here are the steps on how to change the channel.
http://kb.netgear.com/app/answers/detail/a_id/1027
http://kb.netgear.com/app/answers/detail/a_id/24095
2. If the issue persists, you can check the link below for the steps on how to reset the router to factory settings.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
6 Replies
Hi Vishalsaxena,
1. What is the firmware version of the router?
2. Are all your wireless devices affected?
3. Does the issue persist on both bands (2.4GHz and 5GHz)?
4. Have you tried resetting the router?
5. Have you tried changing the wireless channel? If not, the links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/1027
http://kb.netgear.com/app/answers/detail/a_id/24095
Regards,
Dexter
Community Team
Hi Vishalsaxena,
1. Here are the steps on how to change the channel.
http://kb.netgear.com/app/answers/detail/a_id/1027
http://kb.netgear.com/app/answers/detail/a_id/24095
2. If the issue persists, you can check the link below for the steps on how to reset the router to factory settings.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
Hi Vishalsaxena,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
Hi Vishalsaxena,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community TeamHi Dexter,
sorry for late reply but the problem is not yet resolved
To answer your questions
1. The firmware version of my router is V 1.1.0.642. All the devices which were connected initially with 2.4 GHz frequency are not able to connect to the same. The 2 frequencies have been named separately.
The name of 2.4 GHz frequency was changed but it is kept same for 5 MHz as provided.
On the genie app it shows both the frequencies have same number of devices connected. (Screenshots attached)3. The issue is only with 2.4 GHz band. It shows in the WiFi available but is unable to connect even after entering the password again & again.
4. For resting the router , I just switched it off and restarted again but no success.
5. How to proceed with changing the channel? Kindly guide.
Thanks a lot.
Trying to attach the screen shot of both the frequency connections but it seems that only photo can be uploaded.
Will send another photo later .
Hi Dexter ,
sending the another screenshot
