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pookie525's avatar
pookie525
Aspirant
Jun 28, 2016
Solved

Enable Password Recovery Feature

Hello,

 

I received the email about enabling the password recovery feature.  I already have the box ticked to enable this and have the questions and answers selected.  Does this email mean that I need to do this again, with different questions or am I okay since it has already been enabled?

 

I know this is a dumb question but if someone could take the time to answer, I would greatly appreciate it :)

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Security
  • ElaineM's avatar
    ElaineM
    Jun 29, 2016

    Hi All,

     

    Are you guys referring to this email?

    If you received one it's a legit mail from us.

     

    hawki Do you have a case number for that call? Let me know so we can provide necessary action.

     

    Thanks!

     

5 Replies

  • hawki's avatar
    hawki
    Apprentice
    Jun 29, 2016

    Be thankful.

     

    I don't even have a box to check to rnable pw recovery in my gui.

     

    I called tech support to ask about this and was told this whole vulnerablity thing is a scam and that I should ignore it.

     

    WTF?

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Jun 29, 2016

      Hi All,

       

      Are you guys referring to this email?

      If you received one it's a legit mail from us.

       

      hawki Do you have a case number for that call? Let me know so we can provide necessary action.

       

      Thanks!

       

      • hawki's avatar
        hawki
        Apprentice
        Jun 29, 2016

        Elaine M.

         

        Yeah, I know. Netgear should the email it to all its tech support staff, one of which told me that it was a scam and that I should ignore it.