NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Firmware Update DGN2200 - How? Is the communication authentic?
Hi NETGEAR Community,
I wonder if someone can help. I received an unexpected email from NETGEAR Security advising of a firmware update. When I log in, under Advanced, Administration & the
Router Upgrade tab, the Firmware Assistant confirms the update available but there is no "Yes" tab visible to click to perform the action.
PennieL wrote:
the steps referred to didn’t match what I saw on my screen when I tried to follow them.Some of these old devices have release notes that are out of date. (I've passed this on to Netgear's minders.)
The instructions predate changes to the browser interface that gets you into the hardware's settings. So, if you already have newer firmware on your device, you can safely ignore what the release notes say.
Instead you would do better to get the manual and follow its instructions.
Or use the following that comes from the instructions for a different device:
- To log in to the router type http://www.routerlogin.net into your web browser address bar (such as Internet Explorer or Google Chrome).
- Click ADVANCED tab >Administration > Firmware Upgrade.
- Click Browse and find the file you just downloaded.
- Click Upload. Do not interrupt the upgrade during this step.
12 Replies
> Firmware Update DGN2200 - How?
There's more than one hardware variant of the DGN2200. Does yours
have a "vX" suffix on the model number on the product label? What's
your current firmware version?
> Is the communication authentic?
I can't see your e-mail message (especially the headers) from here,
so I know nothing about what you got, but Netgear did broadcast some
notices a while ago.
> [...] the Firmware Assistant [...]
Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation. Get the User Manual. Look for "Manually
Check for Firmware Upgrades". While you're in the neighborhod, firmware
Downloads are not far from Documentation. The Release Notes file in a
firmware kit should include installation instructions, too.Hi Antinode, I appreciate your reply. In answer to your questions, the email was sent on 31.3.18 from the address:
NETGEAR Security [security@e.netgear.com]
The router model no. is v4
I've accessed the downloads/documentation page. I actually tried downloading the listed update:
Firmware Version 1.0.0.102 (All Regions Except Germany) earlier in the week but was unable to extract the files. This made me worry that the whole thing was phishing or malware. I'll try to attach a screen image from the NETGEAR Genie page - is it the fact that it's the Genie page that means there's no "Yes" tab to accept the router firmware upgrade it advises me is ready?
PennieL wrote:
I received an unexpected email from NETGEAR Security advising of a firmware update.Netgear sent out a mass mailing recently. There have been several messages querying their validity. (A forum search might help.) They are legit if hopelessly worded.
The release notes for some of these updates are out of date. It is better to consult the manual.
There is a manual for the device somewhere at the end of this link:
>>>> DGN2200M | Product | Support | NETGEAR <<<<
See page 52.
It can be better to download the firmware and update it manually.
There are several versions of the DGN2200. Check yours by looking at the label on the back. Each version has its own firmware line. Get the one for your V number. No V number usually means V1.
> I actually tried downloading the listed update:
> Firmware Version 1.0.0.102 (All Regions Except Germany) earlier in the
> week but was unable to extract the files.
"unable" is not a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.
I fetched DGN2200v4-V1.0.0.102_1.0.102.zip, and saw no problems:
pro3$ unzipx -t DGN2200v4-V1.0.0.102_1.0.102.zip
Archive: DGN2200v4-V1.0.0.102_1.0.102.zip
testing: DGN2200v4-V1.0.0.102_1.0.102.chk OK
testing: DGN2200v4-V1.0.0.102_1.0.102_Release_Notes.html OK
No errors detected in compressed data of DGN2200v4-V1.0.0.102_1.0.102.zip.
> [...] is it the fact that it's the Genie page that means there's no
> "Yes" tab to accept the router firmware upgrade it advises me is ready?
You lost me. If you scroll down and there's no kind of "proceed"
option, then I'd go to some place like: ADVANCED > Administration >
Firmware Update, and do it manually (after you get the ".chk" file
extracted from the ".zip" archive).Dear respondents, thanks for your messages. Apologies for inaccurate tech language. Antinode, I downloaded the zipped folder but my Windows 10 computer lacked the software to extract the contents of the .chk file. I was given options of looking for software that could extract this - but it required downloading more software and it all began to seem unusual/dangerous. It may be as simple as my computer needing the relevant app, but the unexpected nature of the initial communication plus all these steps and downloads rang alarm bells. Any trusted sites to recommend for he software needed to extract the .chk files?