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Forum Discussion
JLEVAVASSEUR
Sep 13, 2015Tutor
NETGEAR USB Control Center utility for MAC OS X El Capitan
NETGEAR USB Control Center utility v 2.22 is not compatible with MAC OS X El Capitan, where to download or make NETGEAR USB Control Center utility with the new MAC OS X ?
Hello All,
You may now download the official release of the USB Control Center Utility for MAC OS 10.11 and above from the link below.
262 Replies
- madosoftAspirantPlease retweet this https://twitter.com/mimmo_tweet/status/685512522456236032 to ask Netgear needed change. Use all social networks to spread everywhere Netgear behavior.
- doraemonProdigy
- cleudioGuideNetgear is taking us for a ride.
ridiculous and incompetent. after months and months they have not been able yet to fix it. - ThorsteinAspirant
I got this mail from Netgear support :
NETGEAR Support Case #25838826
*** This is an automatic, system-generated message. Please do not reply directly to this message. ***
Your case has been updated by NETGEAR Support.
Case #: 25838826
Case Summary: R7500 - NETGEAR_USB_Control_Center_Installer_V2.22
Product: R7500
Update from NETGEAR:
Hello Thorstein,
I'm writing to give you the latest update on your case.
Apple have release their open source for El Capitan but unfortunately The source codes released from Apple didn't include the USB driver.
Our engineering team can't update USB_Control_Center until they have these USB driver details so we are just waiting on this.
Best regards,
Elina
Netgear Support
This is just totally embarrassing for Netgear, what a pathetic company. Do they SERIOUSLY believe we would swallow this pathetic and utterly FALSE excuse?
Can you imagine a slick and professional company like Apple either deliberately or accidentally forgetting to include USB driver details when they released their source code? And even if they did, are Netgear seriously asking us to believe they sat back for nearly 6 months without ONCE going back to Apple and asking for the information? I know what I would say to my software developers if they'd waited 6 months for info...YOU'RE FIRED.
This is an utterly ridiculous EXCUSE and frankly its really insulting of Netgear to actually believe we'd swallow this.
As I've said before I note that not a single person from Netgear has had the guts to come on this forum and give us the real information.
Even if this gets resolved today...this is the last piece of kit I'll ever buy from Netgear, they cant be trusted.
Well done Netgear, keep it up and you'll have no customers left then you wont have to pretend to provide support and wont have to make up ridiculous, pathetic excuses will you!
- jmanthonyApprentice
I just dashed off an email to Patrick Lo. I'll post any response I get
John
- robertgeorgeAspirant
The Netgear USB control utility is not working for my mac with the lates El Capitan OS X. The installation "is incomplete" has this issue been resolved as of several months ago? where is the new install program??
- jmanthonyApprentice
There have been no substantive updates from Netgear in quite a while. The status has not changed.
John
- tuckerm2AspirantIs that the official statement from Netgear or just more rumours?
v2.22 will not be released soon until the next version of Mac OSX.
And on what basis is this information ? And if this is the case then its a bizarre statement,i.e. just when is the next 'version' of OSX? and exactly what does 'next version' mean, Apple are pushing out OSX updates and releases on a weekly basis so this is great news as we'll have it very soon haha, or does it mean the next MAJOR release which could be a year or two .
This is all very strange and frankly the lack of response from Netgear on this forum is disgusting and arrogant treatment of a very large section of its customer base.
COME ON NETGEAR WHY DONT YOU RESPOND?
BTW this "information" came from someone who only registered today and has made only this one post so doesnt look like its an official Netgear statement. Would rogerleestudios care to comment and enlighten us all?
- tuckerm2Aspirant
Worth a letter to Netgear CEO perhaps?
Interesting. On what do you base this? If true, I am immensely disappointed in Netgear customer support.
- 1viewAspirant
Has anyone received an explaination for this failure?
I was commited to Negear... I have their Docsis 3 Modem, AC Router & Extender, and a large Switch... and these are the latest iterations with a long history of acquisitions. If they're not supporting Apple users I would certainly like to know this so I can find an option that does. - tuckerm2AspirantCome on Netgear. Get this sorted asap please. Its an embarrassment
- tuckerm2Aspirant
- SteveBokerAspirant
Another unsatisfied user. I replaced an Airport system with Netgear R6400 thinking it was an upgrade.
Funny data point: My HP 2025 worked just fine for the first 2 weeks I had the R6400. Everything had been set up using the Airport and I was pleasantly surprised that everything worked fine when I plugged the R6400 in. No configuration necessary. Then yesterday the printer stopped working. I ran into the same brick wall that all of you have. I deleted my printer and reacquired it using bonjour. It configures itself and looks ok, but it does not print.
I've been a computer professional for some 40 years now. I am the original author of Graphtrix from way back in 1979. I know printer drivers intimately. This is going to turn out to be a very very small fix. I'm guessing that there is some ack packet that is misconfigured. This should be a day's work or less for a competent person with access to the source code. It is clear that there is no urgency to this problem from Netgear's end. Not sure why, when such a large slice of the pie is dropping on the floor.
- jmanthonyApprentice
I have tried to be supportive of Netgear on this issue, but I agree that an update on where they are in the process is long overdue.
Where in the heck are we on this one???
John
- tuckerm2AspirantAny update on this please Netgear?