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hezahonker's avatar
hezahonker
Aspirant
May 22, 2017
Solved

Palm TX connects to guest but cannot surf or fetch mail

I realize this is an old device that requires a 802.11b. However, it shows this router is backwards compatible with b. I have been able to connect the TX only through guest network. It has been assigned an ip and is showing in connected devices using WPA2-PSK [AES]. The tx actually has a nice security upgrade that should make it possible to work as it too is able to connect to personal (and enterprise security wpa1/wpa2 LEAP, TTLS, PEAP as default) under wpa-psk aes and tkip or auto (both). 

 

1. why cannot it see 2.4gh main channel with b,g,n compatibility?

2. Tried rolling down mps to 54 does not help assuming the guest is taking on the main channel's settings. (not really a speed I want as everything else connected is going strong)

3. tried wep (not that that is safe at all, but wanted to see) that does not allow me to see the main channel only guest still. 

My device, the Palm TX, has an ip and mac and is seen in the router under attached devices, so the router is communicating with it. Would love to see if I can get it to see the 2.4g Non Guest Main Channel or, at least, surf and fetch mail on guest. 

 

What am I missing here?

Security
Troubleshooting
  • hezahonker's avatar
    hezahonker
    May 23, 2017

    I agee. It just needs a good old fashion b router and I am sure it will be very happy. However, for now, I have the guest channel allowing me to surf which is a start. Once I have a b router, I bet it will all work. Thanks again for your time and have a pleasant day. 

14 Replies

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      May 23, 2017

      Welcome to the community, hezahonker

       

      That's an odd behavior.

      I suggest that you try to factory reset the router then configure the router all over again. 

      If in any case, you're still unable to see the main network reinstall the firmware by downloading the latest firmware and upload it on the router. 

      You may download the firmware from this link. 

      • hezahonker's avatar
        hezahonker
        Aspirant
        May 23, 2017

        Hi Elaine,

         

        Thank you for your kind reply. I will certainly do. I have discovered the following:

         

        1. change of the channel to 6 at 54mps the tx can now see the main 2.4ghz channel set AES. 

         

        2. tx connecting quickly but still no surfing or fetching of mail. will reset the router and see if this helps.