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Forum Discussion
Solved
Parental Controls
I log into router and select Parental Controls. It ask me to download Genie. I download it and run it. I get to the "Checking Router Firmware" page and I have waited up to an hour and a halh with the balls turning in a circle and the message "Identifying Your Router". I have tried using Microsoft Edge and Google Chrome. Same problem. The router firmware is 1.0.1.18_1.0.0, I just updated to this two weeks ago. The version of Genie is 2.4.52 which I downloaded last week. Please advise.
Hi Johnrodgers0712,
Please make sure you follow the steps on the link below.
http://kb.netgear.com/app/answers/detail/a_id/25687
You may also try using a mobile device (iOS or Android).
Regards,
Dexter
Community Team
5 Replies
Hi Johnrodgers0712,
1. Please make sure you d a factory reset after the firmware update.
2. Have you tried using another device (Android, iOS, another computer)?
Regards,
Dexter
Community Team
Hi Johnrodgers0712,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team- I have reset the router to factory settings and then set it back up to meet my needs. However before I set it back up I tried to install OpenDNS. I had the same problem I had before. I set the router up to what I wanted it to be and tried to install OpenDNS with the same results. I have also tried the same sequence from another PC. My problem seems to be Netgear Genie.