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helponhand's avatar
helponhand
Aspirant
Oct 19, 2021
Solved

Problems buying from Netgear UK

Purchased a WAX214 through Netgear.co.uk & received a GS324 switch. I tried to contact them multiple times, but they seem either not interested in taking back the wrong item they sent or refunding me.

 

How can I get hold of somebody there that actually cares that they messed up the order?

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 19, 2021

    Netgear has set up a community forum specifically for the Business Wireless products. Most of the people who watch that forum are more likely to have experience with business wireless products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Business-Wireless/bd-p/business-wireless-for-business

     

    Please use this link to the main forum product list to review and choose where to make your posts. 
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

     

    ChristineT 


    Thank you.

    • helponhand's avatar
      helponhand
      Aspirant
      Oct 19, 2021

       

      FURRYe38 wrote:

      Netgear has set up a community forum specifically for the Business Wireless products.

       

      ChristineT 

       

       

      Thanks for the suggestion. I will head over there.

       

      My problem isn't how to use the product., or a fault.  It is the Fact that Netgear UK sent the wrong product to me and are not interested in getting it sorted.

       

       

       

       

       

      • NamelessPerson's avatar
        NamelessPerson
        Star
        Oct 19, 2021

        I hate to be the bearer of bad news, but Netgear support is virtually non-existent. It's practically a ghost town in this regard. Good luck trying to get hold of anyone at Netgear.

    • helponhand's avatar
      helponhand
      Aspirant
      Oct 20, 2021

      Yup,

       

      I found out that netgear.co.uk is Exertis UK Ltd and they are totally unresponsive.

       

      Tried calling and emailing and got nowhere.

       

      If you live in the UK buy from Scan.co.uk not netgear.co.uk as you will actually get support if anything goes wrong.

      • michaelkenward's avatar
        michaelkenward
        Guru
        Oct 20, 2021
        helponhand wrote:

         

        If you live in the UK buy from Scan.co.uk not netgear.co.uk as you will actually get support if anything goes wrong.

        I have never tried buying from Netgear. I have my own favoured supplier. Preferably not Amazon.

         

        I have used Scan in the past but I recently needed a motherboard that seems to be unavailable here and I ended up buying from a German outlet. (Yes, they do still supply to the UK!) Just as quick as many UK suppliers.