Forum Discussion

Aspirant

Dec 21, 2015

Solved

R6250 router seems to be slowing down my internet connection

Hi I have a R6250 router with the V1.0.4.2_10.1.10 firmware. I have been noticing a slow internet connection and I think I have the problem pinned down to the router. I plugged in directly to the modem and was getting around 60 MBPS. When I ran the speed test using wifi, my speed drops dramatically, I get anywhere from 1.5 MBPS to 10 when it is working best. Once in a while I can get up to 25 MBPS. I have tried replacing the cord between the modem and the router, I changed channels, and I reset the router. None of those seemed to make a huge difference. I realize my wifi won't be as fast as a wired connection but this seems ridiculous. Any ideas on what I can do to fix this?

Hardware

Troubleshooting

Agolz12
Dec 31, 2015
I got the problem fixed. I got a new router from my internet service provider, they gave me a R6300 and I experienced the exact same problem. I had a tech come out and he hooked up an older Netgear WNDR 3800 router and it solved my issues, I'm now getting the speed I should be through WIFI. I believe it was a problem with the R6000 series, maybe a firmware issue?

11 Replies

Babylon5
NETGEAR Employee Retired
Dec 21, 2015
That router should be capable of providing the full ISP rate of 60Mbps depending on the capabilities of the client WiFi devices.

Can you please post details of your modem, manufacturer and model number? If the modem is a DSL type then it may be necessary to reduce the MTU setting for the router, e.g. 1492 or lower (1400 or 1350).
- Agolz12
  Aspirant
  Dec 21, 2015
  My modem is a Ubee U10C035. It's a cable modem provideded by the ISP
  - DexterJB
    NETGEAR Moderator
    Dec 21, 2015
    Hi Agolz12,
    
    1. Does the issue affect all wireless devices?
    
    2. What speed are you getting from the devices that are wired to the router?
    
    3. Does the issue happen on both bands (2.4GHz and 5GHz)?
    
    4. have you tried changing the MTU?
    
    Regards,
    
    Dexter
    
    Community Team
Agolz12
Aspirant
Dec 31, 2015
I got the problem fixed. I got a new router from my internet service provider, they gave me a R6300 and I experienced the exact same problem. I had a tech come out and he hooked up an older Netgear WNDR 3800 router and it solved my issues, I'm now getting the speed I should be through WIFI. I believe it was a problem with the R6000 series, maybe a firmware issue?