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marshun1's avatar
marshun1
Aspirant
Apr 11, 2016
Solved

r6300v2 problems

ive cycled my router and modem

checked for updates on my router

factory reset

 

i cannot connect to my router through the IP address or routerlogin.net via my computer which is connected with a cable.

screen says "this site cant be reached" "the connection was reset" "err_connection_reset".

 

once in a while the wifi just cuts out.

 

BUT! i can connect to routerlogin through my wifi devices.

my computer can access the internet.

 

 

 

Troubleshooting
  • marshun1's avatar
    marshun1
    May 14, 2016

    ok. service call was alright. but i can tell that this whole thread wasnt taken into consideration. 

     

    but i figured it out. its kaspersky. uninstalled it, restarted browser, BAM. i can get into routerlogin. left it logged in and reinstalled my antivirus and all is well.

     

    reinstalled latest firmware, power cycled everything. now i'll wait to see if the wireless drops. oh yeah, changed the channel back to 6. seems to go back to auto after firmware changes

     

     

15 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 12, 2016

    Hi @marshun1,

     

    1. Have you tried using www.routerlogin.net on the wired computer instead of the IP address?

    2. Were you able to confirm if you are using the correct IP for the router?

    3. Since your wireless devices can access the router UI, have you tried changing the wireless channel?

    4. Does the issue persist on both bands (2.4GHz and 5GHz)?

    5. What is the firmware version of the router?

     

    Regards,

     

    Dexter

    Community Team

    • marshun1's avatar
      marshun1
      Aspirant
      Apr 18, 2016

      1. yes. the computer is hard wired to the router. 

      2. yes ive confirmed the ip of the router

      3. why would adjusting the wireless channel have any affect on why my hard wired computer cant log into the router? but yes i always take it off auto and put it on channel 6

      4. it doesnt matter what band i use. the results are still the same

      5. firmware is V1.0.4.2_10.0.74

       

      ive still worked on this and once in a while it seems like power cycling works. its completely random.

    • marshun1's avatar
      marshun1
      Aspirant
      Apr 18, 2016

      thanks for even replying to the thread i started. 

       

      i just had an idea. given my situation, would i be able to downgrade my firmware somehow?

      • Ben_mt937's avatar
        Ben_mt937
        Aspirant
        Apr 19, 2016

        I have the exact same issue in every single way. I too have the R6300v2 AC1750 Dual Band Gigabit router.

        FIRMWARE Ver. 1.0.4.2_10.0.74  (latest firmware - maybe the cause?)

         

        Issue started this year in 2016. I have had this router for almost three years working great.

        Every few days both bands cut  in and out. I have changed my channels etc. No change.

        Being in IT for 20 years I can say this router is not working correctly anymore.

        Last week I had to completely unplug the routers power for about two minutes and plug it back in to even get back on the internet.

         

        Any HELP would be much appreciated!

         

        Ben

         

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 17, 2016

      Hi @elthon_abreu,

       

      1. Are your devices still able to go online while connected to the router via wired or wireless?

      2. Is the computer still able to get a valid IP from the router?

      3. Are you still able to ping the router's IP?

      4. Try disconnecting the modem from the router and have only the computer connected to the router then try to access the web UI.

      5. You can also try setting a static IP for the computer that is connected to the router. Make sure it is within the IP address range of the router if you are still able to ping it.

       

      Regards,

       

      Dexter

      Community Team