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TechLady's avatar
TechLady
Aspirant
Jul 24, 2016
Solved

R6400 AC1750 Smart WiFi Router -- Router update failed

Current version V1.0.1.6_1.0.4  New version V1.0.1.12_1.0.11               (Windows 8) 

Several failures. Initiated update from Genie. Then followed instructions to log into router, go to Advanced/Administration/FirmwareUpdate/Check. 

Contacting server...Reply is as follows: 

 
New firmware is found. Do you want to update the firmware?
Current GUI Language Version:1.0.1.6_2.1.38.1
New GUI Language Version:1.0.1.12_2.1.38.1
Current Firmware Version1.0.1.6
New Firmware Version1.0.1.12_1.0.11
Release Notes:
 1.   [New Feature&Enhancement] Improves port forwarding by allowing fixed and range ports to be added to one rule.
 2.   [New Feature&Enhancement] Forces the user to change the admin password in the installation wizard.
 3.   [New Feature&Enhancement] Adds admin password protection for ReadySHARE storage. By default, it is enabled for WAN access.
 4.   [New Feature&Enhancement] Enhances the ReadySHARE printer compatibility for HP printers.

 5.   [New Feature&Enhancement] Uses a random source port for DNS query.

....

17. [Is last entry.]

 

[There is no place to enter a response to the question Do you want to update the firmware? ]

10 Replies

    • TechLady's avatar
      TechLady
      Aspirant
      Jul 26, 2016

      Hello, Dexter, Thanks very much for your reply. I manually applied the current firmware, as you suggested, and all is well. I have to give you the feedback that the 2 articles you pointed me to (to manually install router firmware) are both about how to specifically allow or block individual wireless devices; however, you got me going in the right direction, and I found and followed this article which covered how to perform manual installation: R6400 Firmware Version 1.0.1.12 Article ID: 30765.

      Thanks again,

      TechLady |

  • SueQKY's avatar
    SueQKY
    Guide
    Aug 08, 2016

    My update failed- but not in this same way.  I downloaded the update when it showed as available in the NetGear Genie. The update downloaded without a problem.  it was not until several days ago that one of my devices wasn't connecting as it had been. Because the microcell had all lights constant except receiving signal from my modem, I chose to contact my ISP.  After escalating the tech support level, (and moving up to the 3rd technician) it was determined that the new firmware version (1.0.1.12_1.0.11) was the problem. Returning to the previous install of v1.0.1.6_2.1.38.1 rectified the problem. Nothing on the update indicated that it is a beta version release... comments? 

    Thanks.

      • SueQKY's avatar
        SueQKY
        Guide
        Aug 10, 2016

        Hi-

        1.To be accurate, the update was actually downloaded and working well, several weeks back when I first saw the notification.  No, I didn't do a factory reset, only entered any configuration info it was missing as I progressed back into normal usage.  Friday morning I had a pop-up window on my mobile asking for my router channel password. I didn't enter it, because all had been working well up to that moment, and instead, after several attempts at just reconnecting, rebooted the mobile. At that point, the router reconnected the mobile to the ISP connection as per normal, without a re-enter of a password. It was after that when I found I had No Service for the cell - due to no signal to the microcell. Hmmmmm-

        2. Am not savvy enough just yet to know whether the device is set to port forwarding or not. I'm sure I'll learn all about it now that you've mentioned that possibility!

        Thanks.