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Forum Discussion
steakhouse
Sep 08, 2017Tutor
R6400 guest wifi disables regular wifi
I searched the forum but couldn't find a similar case. I have a R6400 wifi router and would like to also enable the guest wifi.
But when I do it, the regular wifi on the same band will disappear and my home devices will lose the connection. E.g. If I enable the 5G guest wifi, my regular 5G wifi shuts down and our smartphones get disconnected and can no longer see the wifi but only the 5G wifi.
If I enable the 2G guest wifi the same happens with the regular 2G wifi. Is this a bug or a feature? I'm on the latest firmware. V1.0.1.24_1.0.18
Hi steakhouse,
1. Have you tried resetting the router?
2. Have you tested other firmware versions?
3. Have you tried changing the wireless channel for either/both bands?
4. What is the WiFi LED activity when the issue occurs?
Regards,
Dexter
Community Team
2 Replies
- DexterJBNETGEAR Moderator
Hi steakhouse,
1. Have you tried resetting the router?
2. Have you tested other firmware versions?
3. Have you tried changing the wireless channel for either/both bands?
4. What is the WiFi LED activity when the issue occurs?
Regards,
Dexter
Community Team
- DexterJBNETGEAR Moderator
Hi steakhouse,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team