NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

steakhouse's avatar
Sep 08, 2017
Solved

R6400 guest wifi disables regular wifi

I searched the forum but couldn't find a similar case. I have a R6400 wifi router and would like to also enable the guest wifi.

But when I do it, the regular wifi on the same band will disappear and my home devices will lose the connection. E.g. If I enable the 5G guest wifi, my regular 5G wifi shuts down and our smartphones get disconnected and can no longer see the wifi but only the 5G wifi.

If I enable the 2G guest wifi the same happens with the regular 2G wifi. Is this a bug or a feature? I'm on the latest firmware. V1.0.1.24_1.0.18  

  • Hi steakhouse,

     

    1. Have you tried resetting the router?

    2. Have you tested other firmware versions?

    3. Have you tried changing the wireless channel for either/both bands?

    4. What is the WiFi LED activity when the issue occurs?

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi steakhouse,

     

    1. Have you tried resetting the router?

    2. Have you tested other firmware versions?

    3. Have you tried changing the wireless channel for either/both bands?

    4. What is the WiFi LED activity when the issue occurs?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi steakhouse,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team