NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

josephk1's avatar
josephk1
Aspirant
Sep 14, 2024

R6400 or R6400v2

Does Netgear support monitor these forums? Hope so. I might have an issue that some folks have discussed on these forums; it seems my firmware is not at the correct level (current firmware on router is 1.0.2.34_1.0.22 which is higher than what is posted on the R6400 support page, 1.0.1.78. This might be due to the odd issue of Netgear producing a model R6400 and also an R6400v2 model. 

 

My serial # is 4B366B77A4752. Is this a model R6400 or R6400v2?

 

And yes, I know this router is ~ five years old. Please don't tell me to upgrade unless there is a huge security risk. The router works fine for my requirements. 

 

Thanks-

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    Sep 14, 2024
    josephk1 wrote:

    Does Netgear support monitor these forums?

     

    This is essentially a user-to-user forum, with some input from a small band of Netgear techies. You can try the official channels for support, but be warned that after 90 days they will want money before talking to you. Much easier to try to sort it out here before you open your wallet.

     

    Contact Us | MyNETGEAR

     

    My serial # is 4B366B77A4752. Is this a model R6400 or R6400v2?

     

    Look at the label on the bottom. If it is V2 it will say so. If it says nothing it is V1.

     

    (current firmware on router is 1.0.2.34_1.0.22 which is higher than what is posted on the R6400 support page, 1.0.1.78.

     

     

    That firmware is for the V" router and is about seven years old, and about 20 versions behind the newest.

     

    R6400v2 Firmware Version 1.0.2.34 - NETGEAR Support

     

    The newest version is two years old:

     

    R6400v2 Firmware Version 1.0.4.128 - NETGEAR Support

     

    You may have to go through some intermediate versions if you can't get there in one giant leap.

     

    Just another user with time on their hands.

     

     

    • josephk1's avatar
      josephk1
      Aspirant
      Sep 15, 2024

      Thanks! Label on my router says "Model: R6400" so it is not a v2. Appears somehow I have the v2 firmware installed. I will proceed to install the R6400 firmware 1.0.1.78. Thanks. 

      • michaelkenward's avatar
        michaelkenward
        Guru
        Sep 15, 2024
        josephk1 wrote:

        Thanks! Label on my router says "Model: R6400" so it is not a v2.

        Why am I not surprised?

         

        Maybe the graphical user interface (GUI) is more accurate.

         

        I will proceed to install the R6400 firmware 1.0.1.78. Thanks. 

        If you really do have the V2 model, then you should install

         

        R6400v2 Firmware Version 1.0.4.128 - NETGEAR Support

         

        The router should object if you try to install the wrong firmware for your version.

         

        Just another user with time on their hands.