NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

stargazer01's avatar
stargazer01
Aspirant
Jan 22, 2017
Solved

R6400/AC1750 randomly disconnecting

I just got my new router last night and immediately started having problems.

 

First, I was attempting to migrate my chromecast devices over to the network and each time I tried to reset the chromecast or google home through the google app on my phone the router crashed and had to reboot. 

 

Then I was trying to watch an instructions video on a site I never use and it crashed. Rebooted and tried to lad the video again. Crash.

 

Last night and this morning it seems to randomly crash, especially if I'm trying to do things across devices in the network like stream music to google home.

 

Might anyone know a solution to this problem?

 

Firmware V1.0.1.18_1.0.15

 

Troubleshooting
  • DexterJB's avatar
    DexterJB
    Mar 06, 2017

    Hi stargazer01,

     

    You can try changing the wireless channel and/or the mode for the 5GHz band on the router and see if the issue persists.

     

    Regards,

     

    Dexter

    Community Team

11 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 24, 2017

    Hi stargazer01,

     

    1. Does the issue persist on both wired and wireless?

    2. Please try resetting the router.

    3. If the issue persists, try re-flashing the firmware then reset and reconfigure the router.

     

    Regards,

     

    Dexter

    Community Team

    • stargazer01's avatar
      stargazer01
      Aspirant
      Jan 25, 2017

      DexterJB

       

      01. I cannot directly wire any computer in my house bc they all lack ethernet ports. I do know the router goes through an entire power cycle at least once, and often twice. The modem was previously connected to Apple's Airport and there was never such a problem

       

      02. This was the firt thing I tried.

       

      03. I tried this last night and it seemed to fix the issue as I was connected most the day. Didn't want to go back to the immediate last version (101-12) because I learned about some security scare dated November or December. Flashed -18 again. I re-introduced all my devices. Seemed good until I was watching videos later in the evening. Then it re-started itself. Had to wait 5 mins as it went through three different cycles.

       

      Searching around I've noticed this router allows me to flash third party firmware. Might this prove a solution? Or might I flash back to a previous firmware without exposing myself to the security problem?