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Forum Discussion
R6400v2 drops wifi connected device
Hi guys,
I have this router from 2018 and recently I started to have issues like every 1-2-3 days some of my wifi devices lose their connection with the network. After that if I try to connect them again - they are not able to connect any of the networks 2.4/5ghz but they see the network names.This can be fixed after restart of the R6400v2 and starts to appear again after some amount of time to random wifi devices - notebook, phone and one time it happens to LAN device as well.
Nothing was changed in recent months before the issue appears - neighther the settings or the firmware.
After I started receiving this issue I tried to update the firmware to latest from the router page - V1.0.4.128_10.0.104
When issue happen there are no changes in router LEDs and how they blink.
I have seen a lot of other topic regarding same problems with no fix actually instead of buying new router not from Netgear, so anything that you could advice me guys?
Thanks
9 Replies
Gesh wrote:
After I started receiving this issue I tried to update the firmware to latest from the router page - V1.0.4.128_10.0.104
That is the latest firmware.
You say "tried". Does that mean that it failed?
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
1-2-3 days some of my wifi devices lose their connection with the network. After that if I try to connect them again - they are not able to connect any of the networks 2.4/5ghz but they see the network names.What happens when you try to connect?
Have you tried the "forget and rejoin the SSID" trick for these mobile devices?
Have you tried playing with the wifi channels or looked for local interference?
I have seen a lot of other topic regarding same problems with no fix actually instead of buying new router not from Netgear, so anything that you could advice me guys?I don't recall seeing a flood of messages here. Can you point us to some?
This is am ageing router (first version 2015), so there is going to be a lot of historic stuff there that may well be out of date.
michaelkenward wrote:That is the latest firmware.
You say "tried". Does that mean that it failed?
No, it is all good, it is with this firmware.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
There is no such device, my router is directly connected to ISP switch in the basement of your building.
What happens when you try to connect?
Have you tried the "forget and rejoin the SSID" trick for these mobile devices?
Devices tries to connect and after a while it simple says `can`t connect` and thats all. I tried once to forget the network from my notebook but problem still exist and I don`t see how it could be because of that since it happens on 3-4 different devices.
Have you tried playing with the wifi channels or looked for local interference?
I don't recall seeing a flood of messages here. Can you point us to some?
I tried before, will play around a bit more but one of devices is really 1 meter away from router so interferance should not be a problem IMO, but I will try.
A couple of similar or the same problems:
- https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/Netgear-r6400v2-drops-wifi-every-few-days/td-p/2040941- https://community.netgear.com/t5/SMART-Wi-Fi-General-and-Legacy/Brand-new-R6400v2-drops-internet-connection-every-day/m-p/2215231
- https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/Netgear-R6400v2-router-loses-internet-connection-daily/m-p/1995241
Gesh wrote:
There is no such device, my router is directly connected to ISP switch in the basement of your building.
One of those. That makes it hard, if not impossible, to diagnose what is happening. There aren't many people here familiar with those networks.
They all do their own thing and don't behave in the same way as a modems or ONT. It is really down to the people who run the system to tell you how best to connect things to it.
