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Forum Discussion
Solved
R7000 Filtering Levels Not Working
Just updated our router firmware to V1.0.9.26 on February 23, 2018.
Now the filtering levels do not stay set on each device. Some stick and others go back to 'default level on router'. OpenDNS set to moderate, yet can surf anywhere on internet...anywhere! Help. Didn't have this issue prior to update.
Now the filtering levels do not stay set on each device. Some stick and others go back to 'default level on router'. OpenDNS set to moderate, yet can surf anywhere on internet...anywhere! Help. Didn't have this issue prior to update.
Hi RenoDebbie,
Please make sure you do a factory reset after updating the firmware.
Regards,
Dexter
Community Team
7 Replies
Hi RenoDebbie,
Please make sure you do a factory reset after updating the firmware.
Regards,
Dexter
Community Team
Hi RenoDebbie,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community TeamI am also having this issue...
I have updated the firmware to 1.0.9.26_10.2.31 and have done a factory reset after the update but using the Genie app I am unable to change the filter level for the devices on my network. When I log in locally on the app, I cannot make filter level changes but when I log in to the app remotely, it appears I can change the filter level but it doesn't actually save. The filtering just doesn't seem to be working at this point... I need this to work for my household.
Re-setting the router to factory settings after a firmware update is un-needed.
I have been doing these types of updates for years, with many different makes & models
The "user settings" are cached elsewhere, and reapplied automaticly during the update process.
Elsewise doing a manual backup/and restore would be a better reccomendation, which is why that process is built into the update process.
FYSA: my R7000 has been in active use for 3+ years now, at Firmware level V1.0.9.26_10.2.31. Every update I have done all my user settings were right there were I left them after the update was finished.