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Forum Discussion

Swiftfox99's avatar
Swiftfox99
Aspirant
May 16, 2017
Solved

WD My Book HDD not being detected in ReadyShare Vault for R6400

Hello,

 

I have attached a WD 1TB My Book to my R6400 but the ReadyShare Vault is not detecting the drive. I have verified that it is detected through the Router Admin page and double checked that the password box is disabled.  I can also navigate to the share through explorer on my PC.

 

Any ideas?

 

Thanks!

Troubleshooting
  • DexterJB's avatar
    DexterJB
    May 24, 2017

    Hi Swiftfox99,

     

    1. Please try using another storage device for isolation.

    2. If it is an option, please try resetting the router.

    3. If the issue persists, you can try re-flashing the firmware then do a factory reset.

     

    Regards,

     

    Dexter

    Community Team

7 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 18, 2017

    Hi Swiftfox99,

     

    1. What is the firmware version of the router?

    2. Please try disabling or adding the ReadySHARE Vault as an exception to your security/anti-virus software.

    3. Please try uninstalling and re-installing the program.

     

    Regards,

     

    Dexter

    Community Team

    • Swiftfox99's avatar
      Swiftfox99
      Aspirant
      May 18, 2017

      Hello DexterJB,

       

      1) Firmware Version
      V1.0.1.22_1.0.17

      2) Double Checked the firewall/security softward, nothing is blocking ReadyShare as far as I can tell.

      3) I did the uninstall/reinstall still no luck on the detecting the harddrive through Readyshare Vault.

       

      I am still able to see it by going to \\readyshare through Windows Explorer and it shows up in the Router Admin page still.

       

      Thanks

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 22, 2017

      Hi Swiftfox99,

       

      1. Please try using another PC.

      2. Did you try temporarily disabling your security software or adding the program to a whitelist?

       

      Regards,

       

      Dexter

      Community Team

      • Swiftfox99's avatar
        Swiftfox99
        Aspirant
        May 24, 2017

        Hi DexterJB,

         

        I verified from another PC that the drive is still not being detected in ReadyShare.

         

        I also disabled the security and firewall temporarily and it is still not detecting the harddrive attached to the router.

         

        Here are my usb settings in the admin page:

        usbstorage.png

         Verified that I can still get to it through Explorer.

         

        Thanks,

        James