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Forum Discussion
-DC-
Aug 17, 2017Aspirant
WNDR3700v4 isues with Vizio TV and Netfix
Hello,
I just bought a new Vizio TV and when I am playing netflix for less than 30 mins I loose sound and 30 seconds or so later the playback stops. If I used the test netflix connection it errors out like there is no internet connection. If I look at the TV wfi settings I am still connected with good siginal strengh and the TV test also fails connectivity tests. I have upgraded to the latest FW 1.0.2.80 and that did not help.
When the problem occurs my phone on the same WIFI can no longer access the internet either, I can disconnect from WIFI and reconnect just fine and even get an IP address with no problem but there is just no connection. I know my internet connection is ok becuase I can still use my hardwired PC. If I wait 5 - 10 mins and try again the connection is fine and things start working again.
I never had any issues with my wifi in the past with my iphone or ipads, it seems to be related to this TV in someway but then again maybe its the router that does not play well with the TV?????
anyone have any suggestions?
As what William10a had mentioned, it could be a router limitation.
Perhaps, LAN connection is the best route for your situation.
10 Replies
- ElaineMNETGEAR Employee Retired
Welcome to the community, -DC-
It's also possible that the router is degrading.
If you don't use the TV at all and just play Netflix on your smartphone or your computer, will you get the same result?
Which signal you're using to connect your TV to the router? Is it 2.4GHz or 5GHz?
One thing you may try is to change channel on the router.
- William10aMaster
Possible that your router is showing its limitations with the tv's wifi most routers of the point have a single core processor and a small amount memory to work with when compared to today's routers, not saying that should go out and buy a new router but may be placing the tv on a powered lan adaptor to connect the router to the tv may help by taking off the wifi network without having to run lan cable from the router to the tv.
- -DC-AspirantThanks for the input, I don't have the problem steaming on other we stream iPads and iPhones just fine with no issues. I will try changing the channel on it I haven't tried that yet.
- -DC-AspirantI have only used the 2.4 as the 5 is showing a lower signal strength.
I would try plugging in direct but the TV is wifi only.
I found another thread where someone mentioned vizio tv with Netflix having issues with DOS attack prevention on the net gear platform. I am going to look for the option to disable this for a test. If this fixes the issue that would be great however I shouldn't have to turn on security on my router for my tv to function correctly.