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1.0.9.26 seemingly breaks ecobee homekit
After upgrading to latest router firmware, the iOS Home app cannot interact with Ecobee3 HomeKit. I contacted Ecobee, went through their reset sequence, but still no HomeKit connectivity. HomeKit has been working as long as I have owned the R7000, and breakage is coincident with the router firmware upgrade. Any advice would be welcome...
Having f/w problems in another thread, which reminded me about this one, and about the fact that I had given up on homekit.
I just now successfully re-enabled homekit for the thermostat. It was quite straightforward. I don't know what could have been causing the problem when reported. I am now running 1.0.9.28.
Thought I should clean up this thread...
24 Replies
What is the Mfr and model# of the ISP modem?
Did you factory reset the router after doing a FW update and set up the router from scratch?
Might disable IPv6 and Set NAT Filter from Secure to Open and see if anything changes.
I am using comcast. My setup is:
TG1682G <----> ERLite-3 <----> R7000
R7000 is in access point mode, in central location. ERLite-3 router is in closet next to Arris modem.
Problem persists after factory reset R7000.
Initial symptom was that iOS Home app stopped getting responses from Ecobee. Ecobee support indicated that I should disconnect HomeKit, and after doing so, I am unable to pair. Ecobee support has nothing further to offer. I don't have a HomeKit hub, so pairing is directly between iPhone and Ecobee. Home app is not able to find the Ecobee.
I haven't been able to figure out exactly how HomeKit pairing is supposed to work under the covers. Ecobee suport indicated that iPhone and Ecobee must both be on 2.4Ghz, and that should suffice, but no joy.
Is the modem in bridge mode? This is a modem/router gate way. Having the ISP modem/router combo on line with the ERLite3 router can case problems.
If not, use the DMZ for the ERLite3 routers WAN IP address it gets from the modem.
Also your modem is Intel based:
Something that you should be reviewed.
Yes, modem is in bridge mode.
I'm not aware of an Intel "badmodems" issue. Going to have to look into that.
Thanks for the pointer.
Is the R7000 in AP mode connected to the main host router LAN to LAN? If it is, there shouldn't be anything blocking any apps or services. The R7000 in AP mode is just passing thru traffic to the main host router. Wireless tunnel for devices to the router.
Sounds like an issue with ecobee and home kit.
Good Luck.
Both Internet and LAN ports work for AP mode. For troubleshooting though, I recommend using the LAN port on the R7000 when in AP mode to be sure nothing on the R7000 in AP mode is causing any problems. Try the LAN port. Works well.
I presume the R7000 isn't the problem in this case.
