1 more hour and my last ever netgear purchase will be returned for a refund

Question

Netgear Nighthawk R6260&nbsp;I wasted several hours trying to set up this router yesterday before calling my providers technical support team who also wasted a couple of hours trying to work out why it will not connect . And today i've wasted another 4 hours .&nbsp;My computer can find the router and so can my ipad but the router cannot find internet despite being plugged into British Telecom's home fibre network which is basically secured using an email address and password , is that ppeo or something i dont know because i speak english not dweebgeek . Regardless i'm getting nowhere .&nbsp;Plug the ethernet cable into your modem - whats a modem if not a router - tech support says no you never plug a router into a router - ok so i plug the ethernet into the wall socket and nighthawk - now the set up wizard says cable not connected - so start again unlpug this and plug it into that any which way it can possibly fit - and repeat several hundred times - and fail . I forgot to mention httprouter login and 192.blahblahblah&nbsp;So i'm asking here when i'm already at the end of my tether shall i send this back before i stamp on it or is there a secret somebody might share that makes it useable ?&nbsp;&nbsp;&nbsp;

thehypnootoad · Answer

Your router needs a modem to connect to from the bt socket (rj11).Then ethernet from the modem to your router and then a password and username. Netgear supply router or all in one router/modem combo yours is just a router. You can pick up a huawei hg612 modem of ebay or amazon for 10-20 quid.

microchip8 · Answer

You seem to be confused. NETGEAR sells routers, modems and router/modem combos. If you have a pure router, it needs a modem to connect to. If you have a router/modem combo, you can connect it directly to the plug. Your R6260 is a pure router which needs a modem to connect to. You can use the modem or gateway of your ISP (if it's a gateway, set it to bridge mode) or you can buy an ISP approved modem from NETGEAR or other vendor at your choosing.

shayne100 · Answer

So i need 2 routers to replace the free one from my internet provider because netgear doesn't sell routers .

Thank you hypnootoad at least i know now i wasted about £50 and 10 hours of my life because netgear are not fit for purpose .

Disgraceful . Junk . Rip Off . DO NOT BUY NETGEAR !

antinode · Answer

&gt; [...] my last ever netgear purchase [...]&nbsp;&nbsp;&nbsp; Tell someone who cares?&nbsp;&gt; I wasted several hours [...]&nbsp;&nbsp;&nbsp; So, as revenge, you're trying to waste other people's time?&nbsp;&gt; [...] despite being plugged into British Telecom's home fibre network&gt; [...]&nbsp;&nbsp;&nbsp; "plugged in" _how_, exactly?&nbsp; What, exactly did you connect to what,exactly?&nbsp; (Hint: If a device has different types of ports, then"connected to device" is not enough detail.)&nbsp;&gt; [...] is that ppeo [...]&nbsp;&nbsp;&nbsp; Is _what_?&nbsp; PPPoE?&nbsp; Ask your ISP?&nbsp;&gt; Plug the ethernet cable into your modem [...]&nbsp;&nbsp; Says who?&nbsp; Are you following some set of (invisible) instructions, orwhat?&nbsp;&gt; [...] whats a modem if not a router [...]&nbsp;&nbsp;&nbsp; A modem is a modem.&nbsp; A router is a router.&nbsp; "modem" and "router" arespelled differently for a reason.&nbsp; As its documentation says, an R6260is a router.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://en.wikipedia.org/wiki/Modem&nbsp;&nbsp;&nbsp;&nbsp; https://en.wikipedia.org/wiki/Router_(computing)&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Documentation.&nbsp; Get the User Manual (at least).&nbsp; Read?&nbsp;&gt; [...] tech support says [...]&nbsp;&nbsp;&nbsp; _Whose_ "tech support"?&nbsp;&gt; [...] i plug the ethernet into the wall socket [...]&nbsp;&nbsp; The non-psychics in your audience might have no read idea what'sbehind your "the wall socket".&nbsp; Details like that might matter.&nbsp;&nbsp;&nbsp; "the ethernet"?&nbsp; A cable has two ends.&nbsp; For each cable, what,exactly, does it connect to what, exactly?&nbsp; (See "Hint", above.)&nbsp;&gt; [...] and fail . [...]&nbsp;&nbsp;&nbsp; "fail" is not a useful problem description.&nbsp; It does not say whatyou did.&nbsp; It does not say what happened when you did it.&nbsp; As usual,showing actual actions (commands) with their actual results (errormessages, LED indicators, ...) can be more helpful than vaguedescriptions or interpretations.&nbsp;&gt; [...] is there a secret somebody might share [...]&nbsp;&nbsp;&nbsp; One of us who knows something about the service which you're gettingfrom BT might reveal more about it than "British Telecom's home fibrenetwork".&gt; [...] something i dont know because i speak english not dweebgeek .&gt; Regardless i'm getting nowhere .&nbsp;&nbsp;&nbsp; If you expect to configure your own networking equipment withoutlearning anything about it, then I wouldn't expect you to get very far.If you want to stay ignorant, then it might make more sense to let BTsupply the required gizmo(s), and let BT configure them for you.&nbsp;&gt; So i need 2 routers to replace the free one from my internet provider&gt; because netgear doesn't sell routers .&nbsp;&nbsp;&nbsp; Not really, but, with my weak psychic powers, I have no idea what"the free one" might be, making productive discussion tough.

michaelkenward · Answer

shayne100&nbsp;wrote:
&nbsp;
My computer can find the router and so can my ipad but the router cannot find internet despite being plugged into British Telecom's home fibre network which is basically secured using an email address and password
&nbsp;

&nbsp;
BT usually&nbsp;provides some sort of box that&nbsp;connects you to the Internet. You may need to plug into that.
&nbsp;
shayne100&nbsp;wrote:
Netgear Nighthawk R6260
&nbsp;

As you have been told, that is a router. On its own its is useless.
&nbsp;
Unfortunately, "home fibre network" doesn't tell us what sort of Internet you have.There's fibre&nbsp;somewhere in every "home network" connection. And BT uses the fibre term to try to persuade customers that they are getting something special. They aren't.
&nbsp;
The most common technologies are DSL and Full Fibre, also known as or fibre to the premises or FTTP.&nbsp;
&nbsp;
BT's DSL customers usually get a HomeHub, a pile of rubbish that prevents you from using it on "modem only" mode.
&nbsp;
BT has very few people on FTTP at the moment.
&nbsp;
You'll have to tell people what sort of broadband you are on for better advice.
&nbsp;
One guide to the technology you are on is the&nbsp;speed that BT promises to deliver.&nbsp; The top speed for DSL&nbsp;is usually&nbsp;around 70 Mbps. FTTP could be a lot faster, up to 900Mbps.
&nbsp;
If you&nbsp;haven't been there already, BT's user forum, its equivalent of this place, is a good place to start.
&nbsp;
Welcome to BT’s official support community.
&nbsp;
There are many more BT users there than you will find here, and plenty of them use Netgear kit. Try a search there for your device, or any Netgear router. The settings will be the same.
&nbsp;
&nbsp;

Forum Discussion

1 more hour and my last ever netgear purchase will be returned for a refund

10 Replies