AC1900 C7000v2 Firmware Update

Question

Bought the AC1900 WiFi Cable Moden Router Model C7000v2 in Dec 2020 but just hooked it up this week (3/25/21). Upon setup, received "Firmware Out of Date" message. The Nighthawk app/Routerlogin.net brings me to a NETGEAR genie page but there is not an option to update the firmware. Of course, the 90 day complimentary warranty is expired, although I haven't used the piece of equiment yet, so when I called for help the support person just wanted to sell me an extended warrenty. How nice.

Am I able to update this firmware? ISP provider is Spectrum.

antinode · Answer

&gt; [...] Upon setup, received "Firmware Out of Date" message. [...]&nbsp;&nbsp;&nbsp; "received" from _what_?&nbsp; (Trust no one, I always say.)&nbsp;&gt; [...] Am I able to update this firmware? [...]&nbsp;&nbsp;&nbsp; On a C7000v2?&nbsp; No.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://kb.netgear.com/000036375&nbsp;&nbsp;&nbsp; Is there some actual problem, or only the useless/misleading message?

PH123 · Answer

The message is in the Nighthawk App which I was using to set up the router/modem. I am not able to move beyond this "Out of Date"message in the App. I'm wondering if this firmware issue is why my printer is unable to connect to the router - ?

antinode · Answer

&gt; The message is in the Nighthawk App which I was using to set up the&gt; router/modem. [...]&nbsp;&nbsp;&nbsp; More fine Netgear software.&nbsp; I'd use a web browser, and forget theapp.&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Documentation.&nbsp; Get the User Manual (at least).&nbsp; Read.&nbsp; Look for"Log In to the Modem Router".&nbsp;&gt; [...] I'm wondering if this firmware issue is why my printer is unable&gt; to connect to the router - ?&nbsp;&nbsp;&nbsp; I doubt it, but what do I know?&nbsp; I don't even know what your "myprinter" is (maker, model number), or if it ever worked in any otherenvironment.&nbsp; Most printer problems are not the fault of the router, butmany things are possible.&nbsp;&nbsp;&nbsp; "unable" is not a useful problem description.&nbsp; It does not say whatyou did.&nbsp; It does not say what happened when you did it.&nbsp; As usual,showing actual actions (commands) with their actual results (errormessages, LED indicators, ...) can be more helpful than vaguedescriptions or interpretations.&nbsp;&nbsp; Generally, I'd fetch the documentation for the printer, and do whatit says.

PH123 · Answer

Thanks for your response.&nbsp; I will get the user manuel for the router - hopefully that will help me.&nbsp; I apologize for the vague descriptions.&nbsp; I've never used a site like this before so I will keep that in mind for future queries.BTW - my printer is a HP DeskJet 3630 and it did work with my prior, Spectrum supplied router.&nbsp; The timing of the printer not working wirelessly/connecting with the Nighthawk router and the installation of the new modem / router is why I questioned if the firmware was the problem.Thanks again.&nbsp;

antinode · Answer

&gt; [...] my printer is a HP DeskJet 3630 and it did work with my prior,&gt; Spectrum supplied router. [...]&nbsp;&nbsp;&nbsp; Connected wirelessly or by Ethernet cable?&nbsp; If wirelessly, do otherwireless devices work as expected?&nbsp;&gt; [...] The timing of the printer not working [...]&nbsp;&nbsp;&nbsp; Did you configure the C7000v2 exactly the same as your (unspecified)"my prior, Spectrum supplied router"?&nbsp; If the printer's connectedwirelessly, and the new router uses a different SSID or passphrase, thenI'd expect connection problems, but that's not a problem with therouter.&nbsp;&gt; [...] is why I questioned if the firmware was the problem.&nbsp;&nbsp;&nbsp; Even if the router is causing the problem, not every router-causedproblem is a firmware problem.&nbsp;&nbsp; What is the actual symptom behind "printer is unable to connect tothe router"?&nbsp; Is the problem between the printer and the router, orbetween some computer and the printer, or what/where, exactly?&nbsp; See "nota useful problem description [...]", above.&nbsp;&nbsp;&nbsp; Again, if the printer is the only client device with a problem, thenI'd concentrate on the printer.

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AC1900 C7000v2 Firmware Update

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