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Can access internet, but not router
Hi, I have a new R7000 router. I can access the internet from all computers, cell phones etc. but when I try to access the router from my main computer I cannot. It says "NETGEAR router is not found or is not supported. Also make sure the device is not connected to the guest network on thhe router & no IPv6 is enabled". I can ping 192.168.1.1 from this machine with no problem but cannot access http://www.routerlogin.net. I can do everything fine from another computer on the network. I need this computer to be able to access/change the router settings.
I've tried resetting the router, turning it off/on, turning off/on the modem, rebooting the computer. Nothng has worked. But I am able to use the internet from this computer with no problem. I am using the Genie app as well and can do everything but access the Router Settings. Again, it is only on this one computer.
Kaspersky installs some deeply embedded drivers, so merely exiting it is not sufficient.
Try Netgear's instructions for dealing with Kaspersky (link). Many find, however, that these don't work, so uninstalling is the only option. For some reason, many find that things work after re-installing Kaspersky.
23 Replies
What is the GATEWAY IP Address on that computer? Do an IPCONFIG in a command prompt to determine that.
The Gateway IP is 192.168.1.1. I can ping it fine, just can't key it into the URL of a browser or use routerlogin.net. I've also disconnected the router from the modem, connected just this computer to the router without any AV software or firewall & still can't access it. Yet when I reconnect the modem I have no problem getting on the internet on this (or any) computer.
Try disabling / uninstalling Genie app, and try PC again..
