NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Maximillion's avatar
Maximillion
Aspirant
Aug 04, 2015
Solved

Cannot connect after newest firmware update for Microsoft Surface Pro 3

Hi, I have upgraded my Surface Pro 2 to Windows 10... had no issues connecting to R7000 on 5G band. After upgrading the R7000 firmware to the latest version (V1.0.4.30_1.1.67) I am now having issues connecting on the 5G band. Tablet must be adjacent to the router to connect on 5G band however once connected is connection is maintained at a distance (approx 50 feet). However if I choose the 2.4GH band I have no problem establishing initial connection at a distance. Is anyone else experiencing this issue and is there any fix?

 

Thanks!

Firmware
Troubleshooting
  • Maximillion's avatar
    Maximillion
    Aug 12, 2015

    Thanks a bunch, I went through all the processes of "Factory Reset" and that certainly didn't help. I took your advice and instructions on reverting back to 1.0.4.28 and it worked like a charm!

    I now connect my Surface tablet automatically at a distance of 50 feet or so through 3 walls out on my deck (as far as I've ventured so far) no problemo!

    With the latest firmware I had to be sitting next to the router. The latest firmware really is baaad!

     

    Thank sagain for your help!

     

     

     

10 Replies

  • netwrks's avatar
    netwrks
    Master
    Aug 04, 2015

    Did you factory reset the R7000, after the  firmware upgrade? 

    • vphagura's avatar
      vphagura
      Tutor
      Aug 06, 2015

      Why would you have to do a factory reset just after appling a firmware upgrade?

      I'm running into the same issue as mentioned in the above post. I had to revert the upgrade back to V1.0.4.28_1.1.64

       

       

      • Babylon5's avatar
        Babylon5
        NETGEAR Employee Retired
        Aug 06, 2015

        Step 1 of the firmware upgrade instructions states “Write down all the settings which you changed from the default values, since you may need to re-enter them manually.”

         

        This is a general statement that is included in practically all firmware upgrade instructions, and it’s there for the purpose of factory resetting if issues arise. It’s quite possible that a firmware upgrade can be issue free, and a factory reset is not required, but hundreds of posts on the Netgear forums over the years have had issues resolved simply by factory resetting and manually re-configuring following a firmware upgrade. There are also rare occasions, particularly where new functionality has been added, where the upgrade instructions will require a factory reset.