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Can't access R7000 admin
I wanted to reset my R7000 to factory settings and then change my passwords and SSID name. I am on Mac OSX 10.14.2, and the R7000 has the latest Firmware update installed. I was able to reset the router and put in new admin username and password, but when I try to access the admin, it sometimes makes me repeat signing in several times, and sometimes lets me go to the next step. I eventually get to the part where I can put in my two challenge questions, but nothing ever happens after that. I can't continue past that point ever.
I'm not an expert on this, so does anyone know what I should do next? I've tried resetting the router a number of times and doing a factory reset a number of times as well. I can access it from my iphone, but not the admin stuff.
MurH wrote:
Now here's the stupid question of the day . . .
In the circumstances, more a stupid answer on my part than a stupid question.
The only thing I can think of is to disconnect the router and your PC from the outside world. Factory reset the router. Plug the PC into the router. Boot the router. Boot the PC. Use a browser to access the router. This is likely to cause the start up genie/wizard to kick in. Work out how to dismiss it and take things from there.
An alternative, which you should not need, is the old standby for a bricked router. TFTP.
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
24 Replies
The default username "admin" and password "password".
https://kb.netgear.com/1148/What-are-the-default-web-interface-passwords-for-NETGEAR-devices
MurH wrote:
I wanted to reset my R7000 to factory settings and then change my passwords and SSID name. I am on Mac OSX 10.14.2, and the R7000 has the latest Firmware update installed. I was able to reset the router and put in new admin username and password, but when I try to access the admin, it sometimes makes me repeat signing in several times, and sometimes lets me go to the next step. I eventually get to the part where I can put in my two challenge questions, but nothing ever happens after that. I can't continue past that point ever.
I'm not an expert on this, so does anyone know what I should do next? I've tried resetting the router a number of times and doina factory reset a number of times as well. I can access it from my iphone, but not the admin stuff.
Wehn you do a factory reset, than the standard Password is Password.
And when its not working you did not a factory reset. Please read carefully how to do a factory reset.
kb90 wrote:
Hello All,
I'm having the same/similar issues as well:DO NOT DO THIS!
You might think your situation is the same, and it might be, but working on two in one thread is hard and results from suggestions could vary and be mixed.
Don't hijack a thread. START A NEW ONE! Quick answer though. Reset button sometimes DOES not restore the default credentials it seems. Try to old one you had. Some versions of firmware seem to react differently to the hard reset it seems... but a new thread is the way to go.
kb90 wrote:
Hello All,
I'm having the same/similar issues as well:Maybe, maybe not.
If you can't find the solution in this discussion it is probably a good idea to start a new discussion. That is more likely to catch the eye of the Netgear team, who may assume that there is already enough help going on here. Then there is the exhortation in the Community Terms of Service not to hijack someone else's discussion
There are various questions that MurH responded to that you should answer in your own thread.
