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SteveNighthawk's avatar
Oct 22, 2018
Solved

Can't Connect to routerlogin.net

I have searched this exhaustively, and nothing works. Router is the Nighthawk X6 R8000. I have internet hardwire connected to my PC, and WiFi connected to multiple mobile devices. The internet works great, but I cannot connect to the router to adjust settings. I've tried 192.168.1.1 and other variations. I have tried routerlogin.net and routerlogin.com. I've cleared my browsing history and cache and I have power cycled this thing about a hundred times. I have also tried using the genie app, and installed and uninstalled that half a dozen times as well. What could I be missing? I just want to change the password, and utilize the parental controls. 

 

Any suggestions would be much appreciated. Thanks!

  • I finally got it to connect! Thank you very much for your replies and your attempt to help me! Here is what worked:

     

    I drug the router over to my PC and connected AC power to the wall. Then I connected an ethernet cable to one of the LAN ports of the router, and the other end directly to my PC. Still nothing. I again attempted factory reset, pressing the reset button on the back of the router with a paperclip. Again, nothing. I'm very stubborn, and I thought there is just abosolutely no way I can't connect to this thing. So I began experimenting with various lengths of time depressing the reset button. I started with the documentation reccommendation of "greater than 5 seconds", and it still wouldn't reset to factory settings and allow me to connect to the netgear genie (www.routerlogin.net or routerlogin.com or 192.168.1.1). 

     

    I attempted with time lengths ranging from 5 to 120 seconds. What I found was, after holding for about 5 seconds, the power light begins flashing amber, and will continue at a steady interval. At about the 20-30 second time-frame, it will stay lit for a fraction of a second longer (or hiccup) than previous flashes, and then again forever flash at a steady interval until you let go. When I held for the 120 seconds, it still wouldn't connect. My final attempt though, I let go right after the little "hiccup" flash at about the 20-30 second timeline, and IT WORKED! Ridiculous, but there you have it. I was then able to connect using the default 192.168.1.1 address and get into all the lovely netgear genie settings. 

     

    Again, thank you so very much schumaku for trying to help me!

     

    I hope that this will be helpful to anyone that has a similar issue. It was incredibly frustrating for me. Resetting to factory defaults should be way easier. I shouldn't have had to do all that. 

10 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Wht is the LAN configuration of your (assumeably Windows) PC? Most easy open the Command Prompt by run -> Search cmd  and then type ipconfig    and then also     route print     wht we want to know is the default gateway IP address, like here:

     

    C:\>ipconfig

    Windows IP Configuration


    Ethernet LAN adapter:

    Connection-specific DNS Suffix . : (whatever)
    Link-local IPv6 Address . . . . . : fe80::(whatever)
    IPv4 Address. . . . . . . . . . . : 192.168.1.27
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254

     

     

    C:\Users\kurts>route print
    ===========================================================================
    Interface List
    <snip>

    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.27 35
    192.168.1.0 255.255.255.0 On-link 192.168.1.27 291

     

    And Internet "security" software or hide-my-ass-type or business VPN active on your computer?

    • SteveNighthawk's avatar
      SteveNighthawk
      Aspirant

      Thank you schumaku for your reply!

       

      I have no VPN hide-my-ass type software, and my internet security is just Windows Defender. I'm running Windows 10.

       

      I've run ipconfig:

      IPV4 address on my PC (connected via hardline) 65.xx.xx.xxx.xxx

      Default Gateway 65.xx.xxx.x

       

      IP on WiFi mobile device:

      Device 1 = 66.xx.xxx.xxx

          Router = 66.xx.xxx.x

         Subnet Mask 255.255.xxx.x

      Device 2 = 72.xx.xx.xx

        Gateway = 72.xx.xx.x

         Subnet Mask 255.xxx.xxx.x

       

      Thank you!

         

      • schumaku's avatar
        schumaku
        Guru - Experienced User

        Hm, these look more like public IP addresses and it appears like your router is not connected or configured as such in the data path. Or is your router configured as a wireless access point only?