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kasek's avatar
kasek
Aspirant
Jul 30, 2019
Solved

Cant log into night hawk r7000

I recently got a raspberry pi to set up pi hole and pivpn. It requires me to log into my router to be able to hook them up. I have the netgear genie app installed on my pc and when I try and log into the router settings I get the message:

"NETGEAR router is not found or is not supported. Also make sure the device is not connected to the guest network of the router, and no IPv6 is enabled."

 

I have reset the router to make sure i had the password correct, now my wifi name and password are the original from the sticker as well. I dont know if this would affect anything but I am a renter and have a wifi booster plugged into the wall downstairs and then an ethernet cable plugged from that to my router. I have tried the internet cable plugged into the internet port and the 1 port. When it is plugged into the 1 i at least get internet. Plugged into the internet port I get nothing. Please help me figure out how to log in so i can hook up my pivpn

15 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 31, 2019
    kasek wrote:

    I dont know if this would affect anything but I am a renter and have a wifi booster plugged into the wall downstairs and then an ethernet cable plugged from that to my router.

     

    Possibly. If there is already a router "upstream" of your device, you are asking for trouble.

     

    Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.

    This explains some of the other drawbacks.

    What is Double NAT? | Answer | NETGEAR Support

    So, what provides your Internet? A modem/router of some sort?

     

     

    • kasek's avatar
      kasek
      Aspirant
      Aug 01, 2019
      Thanks for the reply, I believe he has it hooked up like this:
      Modem > router > booster (plugged into the wall and hooked up via Ethernet upstairs) > booster (plugged into th e wall downstairs) > my router (via Ethernet) > my pc (Ethernet)

      I get the conflict with the double routers. How ever my previous basement suite I was able to log into it, I actually bought it while in that place. It was hooked up : modem> Router> Ethernet cable ran downstairs > my router

      Only difference I can see is the booster but I have no way of removing that
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Aug 01, 2019
        kasek wrote:

        I get the conflict with the double routers. How ever my previous basement suite I was able to log into it, I actually bought it while in that place. It was hooked up : modem> Router> Ethernet cable ran downstairs > my router

        That's odd. Two routers usually cause these problems. Maybe your previous location had something else.

         

        The obvious answer is to switch your R7000 to AP mode.